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Customer Service Information
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iFurn is an online retailer that partners with product manufacturers to offer you a wide variety of merchandise. We do not manufacture or warehouse products for third parties. Merchandise ordered from iFurn is usually shipped from the manufacturer′s warehouse using third-party delivery services.
Our Customer Service Commitment:
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Customer service is our highest priority, and we want you to be happy with your purchase. If you are not completely satisfied with a product you have purchased from us, most products can be returned within 15 days of receipt. Please review and follow our Return Policy stated below.
Note: Some products may not be returned or exchanged (such as made-to-order/custom products, close-out/overstock items, and products with health/sanitary considerations (such as some mattresses and pillows). Some manufacturers have a no-return policy. (Please see Manufacturer Policy Exceptions below.) If you have any questions on non-returnable items, please call our customer service toll free at (877) 471-7902.
Place Your Order
- Pricing
- Free Shipping
- buySAFE Guarantee
- Payment Methods
- Sales Tax Information
- Coupon Redemption Policy
- Errors & Omissions Statement
- Colors May Vary
- Cancellations, Backorders and Discontinued Orders
Shipping Your Order
- Shipping Information
Receiving Your Order
- Delivery Services
- Signing for Proof of Delivery
- Freight Deliveries
- Standard Delivery Policies
- Threshold Delivery Service
- White Glove Delivery Service
Return Policy
- Return Process
- Undeliverable or Refused Shipments
- Return Fees
Damage Policy
- Filing a Damage Claim
- Refusal of Shipment
Place Your Order:
A. Pricing
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All prices listed are correct to the best of our knowledge, although every effort has been made, we reserve the right to alter these prices without notice. We reserve the right to refuse to honor any incorrect posted on-line prices.
B. Free Shipping - Do Not Pay An Extra Penny For Shipping!
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You read right-we offer hundreds of products with free shipping. We promise you will not be surprised with any hidden charges. The fees you see for products offered with free shipping are exactly what you pay (except within the state of Kansas where sales tax applies.) Free shipping is offered only in the 48 contiguous U.S. states. Not all products qualify for free shipping. Products that do qualify are clearly marked “free shipping”. If you order a product without free shipping, the correct shipping fee will be calculated in the shopping cart when you enter your zip code.
Note: Please be aware that if you return an item that includes free shipping, the actual shipping costs will be deducted from your return refund. Please see General Return Policy for more information.
C. buySAFE will guarantee your purchase up to $500
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buySAFE′s mission is to ensure every online purchase goes smoothly, safely, reliably, and without any surprises.
- iFurn′s identity, reputation, experience, financial stability, and ability to honor sales terms and conditions have been verified by buySAFE.
- buySAFE continuously monitors, in real-time, our performance on every transaction.
- A 3-in-1 Guarantee, is automatically included with your purchase, and provides you with:
- A full third party guarantee of your purchase, up to $500
- A $10,000 identity theft protection
- A $100 lowest price guarantee
Learn more about the buySAFE Guarantee and the benefits you receive.
D. Payment Methods
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We gladly accept:
- Visa, MasterCard, American Express and Discover cards
- Google Checkout, PayPal and Amazon Payments payment options
- Personal Checks, Money Orders or Cashier’s Checks. Orders with a personal check will not be shipped until the check clears your bank. Please send a copy of your order confirmation and include a daytime phone number and email address (if available) in the event we need to contact you with any questions. Personal checks, money orders or Cashier′s Checks can be mailed, with a printed copy of your order confirmation, to:
- iFurn
- Attn: ORDERS
- 8405 E. Kellogg
- Wichita, KS 67207
Please note: To protect against fraud, any orders paid for with a personal check, money order, or cashiers check will remain on hold for a number of days to allow for the check to clear. Orders placed with credit cards will be processed immediately.
After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. The subject line will say "This is your order confirmation from iFurn" and will contain your order number. This email is your receipt, so don't delete it. We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.
Q: When will my credit card be charged?
A: We have a pre-pay policy to secure your order from the manufacturer and to protect ourselves from fraudulent orders. We process payment from your credit card at the time we receive your order, once your card details have been verified.
Q: Who can I contact with questions about my method of payment?
A: Please contact our customer service at (877) 471-7902
E. Sales Tax Information
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iFurn, Inc. does not charge sales tax except on orders purchased within the State of Kansas. Be advised that some states charge a Use Tax, which is similar to Sales Tax. A Use Tax may be charged by a State when products are purchased outside of your state of residence and there has not been Sales Tax applied to the sale. You may be billed by your State and you are responsible for paying any such tax.
F. Coupon Redemption Policy
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All coupon code discounts are not valid with any other offer including but not limited to other coupon codes, quantity or volume discounts. One coupon code per order. Coupon codes are entered into the “coupon code” field in the shopping cart by the customer during checkout. When placing orders by phone, coupon codes must be provided by the customer during the checkout process. Coupon codes may not be used retroactively either after phone orders or online orders have already been processed.
G. Errors & Omissions Statement
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All product descriptions, product specifications and pricing are correct to the best of our knowledge. Although every effort has been made to make sure this data is correct, errors and omissions may occur. We reserve the right to refuse to honor any incorrectly listed information that is posted.
H. Colors May Vary
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We make every effort to display the accurate color of fabric swatches and finishes, however, the color representations on your computer screen may not represent the true color as screen resolutions and color setting options vary. To ensure you receive the color of finish or fabric you desire you can request a color sample by calling our customer service team at 1(877) 471-7902.
Requests for a product return due to color differences between our website images and the product′s actual color may be subject to restocking, shipping and handling fees. See complete return policy.
I. Cancellations, Backorders and Discontinued Orders
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Most orders may be canceled with a full refund. These cancellations must be requested prior to the product placed into production or prior to shipment. A 5% cancellation fee will be assessed if your credit card account has already been charged for the purchase. If your request for cancellation is after production or shipment the return policy would be in effect. Exceptions and guidelines to the cancellation and order modification policy are below2.
Cancellations due to a Discontinued Product
If you purchase an item that is found to be discontinued you have the choice to cancel the order and receive a full refund or you may choose another similar item (any increase in price will be charged, any decrease in price will be refunded.
Cancellations due to a Backorder Status At Time of Order
If the merchandise purchased is on backorder status at time of order (“Buy Backordered Item”), you may choose to either proceed with the order with a new estimated delivery date or you may cancel the order. A 5% cancellation fee applies. If the manufacturer provides consecutive backorders (more than one), you may choose to continue to wait until the product is in stock or cancel the order at no charge prior to product shipment.
Cancellations due to a Backorder Status After Order Placement
If the merchandise purchased is placed on backorder status after order placement, you may choose to either proceed with the order with a new estimated delivery date or you may cancel the order before shipment with no cancellation fee.
2Exceptions and Guidelines for Cancellation and Order Modifications Policies
| Manufacturer |
No Cancels After Production Begins |
Production Begins after order receipt w/in |
Cancellation & Change Fees |
| HON Industries |
✓ |
24-48 hours |
N/A |
| Klaussner Furniture |
✓ |
48 hours |
N/A |
| Lane Furniture |
|
48-60 hours |
accepted during production for $50 per seat charge |
| Office Star |
|
48-60 hours |
accepted during production for 20% fee |
| Hoslag |
✓ |
24-48 hours |
N/A |
| Catnapper Furniture |
✓ |
24 hours |
N/A |
| Jackson Furniture |
✓ |
24 hours |
N/A |
Backorders
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If you have placed an order with multiple pieces from the same manufacturer that contain item(s) that have been placed on backorder you may choose to:
- Have all items held until the backordered item is in stock to ship together (no extra fees).
- Have available items shipped now, and backordered item shipped when available (extra shipping fees apply).
All orders that are cancelled after the shipment process has begun falls under our return policy guidelines.
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Shipping Information:
A. Pricing
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Most lightweight shipments are sent by FedEx or UPS and delivered to an easily accessible area around your home or office. A heavy or oversized shipment requires the use of a common delivery carrier. Additional delivery fees such as ferry fees/gated community fees (that are required to access your address) will be billed to you, if incurred.
Deliveries by freight companies (Non-UPS/FedEx Ground) follow the policies as set forth by the freight company. See Delivery Services below for more information.
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Receiving Your Order:
A. Delivery Services
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- Small Package Shipping
- Parcels under 150 lbs and under 160” in girth (length x width x height/3) will ship via parcel package carriers such as Fedex®, UPS® or DHL®.
Note that the product dimensions listed on the website are not the same as the shipping dimensions which include the packaging.
- Freight Delivery
All freight deliveries have the following policies;
- To the Door Delivery – you will be contacted by the freight company 30 minutes before delivery. You are not required by the delivery company to be home to sign for “To the Door” deliveries. However you are responsible for signing for the package as damaged to be able to file a claim on any damaged pieces
- In-Home Delivery – you will be contacted by the freight company to schedule a convenient delivery time and date. Freight companies do not schedule business deliveries.
- Additional Delivery Fees - if there are additional fees such as Ferry fees or Gated community fees to access the delivery address, such fees will be charged to the consumer.
- Change of Address - if a change, update or correction is made to the delivery address for your order, additional fees will be charged to the consumer.
- Delivery Hours - Typical delivery times are Monday - Friday 8am to 5pm excluding Holidays.
- Questions? Call our customer service at (877) 471-7902 (toll-free).
- How to Inspect your Shipping Carton(s)
- Severe carton damage and/or product damage - Refuse damaged carton(s)
- Minor carton damage, unsure of product condition - Refuse damaged carton(s) or note delivery ticket
- Good carton condition - sign for cartons in good condition on delivery ticket
Types of Freight Deliveries
- Self-Service Curbside Delivery Service
Products arrive by freight truck to the curb in front of your house. You are responsible for removing the product(s) from the truck and carrying them to their final destination. Drivers are not responsible for unloading and carrying parcels from the back of the truck. Recipients must be prepared to have assistance or dollies to unload heavy objects.
- To the door Delivery
Products arrive by freight truck and are delivered to the first dry area outside of the home such as the garage or front porch. Drivers are not responsible for carrying parcels into the home of office.
If you feel that you need additional services to help you move items from the truck into your home or business, once you have received the tracking information via email you can contact the shipper directly to inquire about these additional services. You would be responsible for directly paying the truck freight carrier for any additional services. (877) 471-7902
- Unpacking Services - None
- Assembly - None
- Clean-up Services - None
- White Glove Delivery Services
White glove delivery is the safest and most efficient way to deliver your furniture.
If you have chosen white glove delivery services you will be contacted by a scheduling clerk and/or automated email to schedule the delivery appointment which covers a 4 hour window Monday - Friday during regular business hours.
Please prepare the area in which the products are being delivered to be free from debris and obstacles including the walkway up to the home/business and into final delivery area. Please assure that all doorways and/or elevators are of sufficient height and width to allow delivery of your items (allow for necessary protection pads). If appointments are necessary in condos or apartments to access elevators please make an additional appointment with the scheduling clerk in addition to the scheduled delivery window.
White glove delivery does not include electrical, plumbing or component wire connections. If you have need for additional services such as additional inside or outside stair carries, longer assembly times, time specific deliveries or additional labor to carry your furniture for you, delivery outside normal business hours (M-F 8am-5pm), please contact us. (877) 471-7902
Deliveries made to Rural and remote areas may be delayed as certain carriers may only deliver to your area once or twice a month. There are accessorial charges of $100.00 for delivery into the following zip codes in Mississippi and Louisiana: (numbers indicate the first three numerals of the zip code. Example 700xx)
| Louisiana Zip Codes |
Louisiana Zip Codes |
| 700, 701, 702, 703, 704, 705, 707, 708 |
394, 395, 396 |
The following zip codes are not deliverable to via freight truck:
| Non-Deliverable Zip Codes |
| California |
90704 |
| Maine |
04653, 04050, 04645, 04853, 04863 |
| Maryland |
21824, 21866 |
| Massachusetts |
21824, 21866 |
| Michigan |
49757, 49775, 49726 |
| North Carolina |
27959, 27960 |
| Ohio |
43434, 43438, 43456 |
| Virginia |
21440 |
| Washington State |
98236, 98239, 98243, 98245, 98249, 98250, 98253, 98260, 98261, 98262, 98277, 98278, 98279, 98282, 98286, 98110, 98310, 98311, 98312, 98314, 98315, 98337, 98325, 98333, 98340, 98312, 98342, 98345, 98346, 98376, 98353, 98359, 98364, 98366, 98367, 98370, 98380, 98383, 98386, 98392, 98393, 98395 |
Types of White Glove Delivery
- Inside Front Door Delivery - Threshold
Delivery - provides two-man lift gate delivery, to inside the threshold / front entrance of your residence or the first dry area of your choice. The product will be carried up to two flights of stairs to the building threshold (4-15 steps = 1 flight).
Unpacking Services - Products will be left in the original packaging
Assembly - None
Clean-up Services - None
It is recommended to upgrade to Room of Choice with packaging Removal or Assembly Service.
- Inside Room of Choice Delivery - Whiteglove (assembly & clean up not included)
Delivery - Two-man lift gate inside delivery to your room of choice. Includes stair carries up to two flights of stairs (4-15 steps = 1 flight) up to the third floor. If you have additional floors that require additional stair carries please contact us.
(877) 471-7902
Unpacking Services - The shipper will carefully unpack your packages
Assembly - None
Clean-up Services - None
- Inside Room of Choice Delivery - Whiteglove with Light Assembly (15 minutes Set in Place & Clean-up)
Delivery - provides two-man lift gate inside deliver to your room of choice. The product will be carried up to two flights of stairs to the building threshold (4-15 steps = 1 flight). If you have additional floors and need additional service please contact us. (877) 471-7902
Unpacking Services - Products will be left in the original packaging
Assembly - Set in place service means that pieces will be placed next to, or on top of each other requiring no tools up to a fifteen minute period. The assembly period begins once the product is out of the carton and in the room of choice.
Longer setup times may incur additional charges, please contact us if you feel you need additional services. (877) 471-7902
Clean-up Services - The shipper will remove and dispose of all packaging material
- Inside Room of Choice Delivery - Platinum (30 minute Assembly & Clean-up)
Delivery - Two-man lift gate inside delivery to your room of choice. Includes stair carries up to two flights of stairs (4-15 steps = 1 flight) up to the third floor. If you have additional floors that require additional stair carries please contact us.
(877) 471-7902
Unpacking Services - The shipper will carefully unpack your packages.
Assembly - Pieces will be screwed or bolted together for a 30 minute period. The assembly period begins once the product is out of the carton and in the room of choice. Longer setup times may incur additional charges, please contact us if you feel you need additional services. (877) 471-7902
Clean-up Services - The shipper will remove and dispose of all packaging material
| Delivery Method |
Two Man Lift Gate |
Self Service Curbside Delivery |
Inside Front Door Delivery |
Inside Front Door Delivery |
Unpack, Set in Place (up to 15 min) Cleanup
|
Unpack, Assembly w/Basic tools (up to 30 min) Cleanup
|
# Floors Carried |
| Fedex/UPS/DHL |
|
|
|
|
|
|
0 |
Self-Service Curbside Delivery
|
|
✓ |
|
|
|
|
0 |
| Inside Delivery Bronze |
✓ |
✓ |
✓ |
|
|
|
2 |
| Inside Delivery Silver |
✓ |
✓ |
✓ |
✓ |
|
|
2 |
| Inside Delivery Gold |
✓ |
✓ |
✓ |
✓ |
✓ |
|
2 |
| Inside Delivery Platinum |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
2 |
Delivery methods or companies may change or be substituted with the same or higher level of service without notification to the purchaser.
B. Signing for Proof of Delivery
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All freight deliveries require a person at least 18 years of age to be present and sign for the proof of delivery. FedEx, UPS and DHL randomly require signatures on delivery based on driver′s choice.
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Take Inventory of Your Delivery - The number of boxes delivered to you should match the number of boxes listed on the delivery receipt. If there are missing cartons, note that when you sign the delivery receipt (example: “only received 3 of the four boxes”). If there are missing boxes and you sign the delivery receipt without such a statement, replacement cost for the missing item and delivery fees will not be covered by the shipper or the e-tailer and will be the customer′s responsibility.
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Damaged Cartons or Merchandise
Please inspect the packages for damage to the exterior carton or merchandise and follow the guidelines below:
| Damage Type |
How to Sign Delivery Receipt |
| No Damage to carton or merchandise |
Sign for Cartons in good condition |
| Damage to carton or merchandise |
Depending on the extent of damage to the carton, either refuse delivery or note damage on delivery receipt. Report even the smallest dent, scratch or hole in the packaging as it might be an indication of possible product damage. |
| Severe Carton Damage or Product Damage |
Refuse delivery of damaged cartons. |
IMPORTANT: Damaged merchandise is not eligible for return or exchange without proper notation on the delivery receipt. Upon delivery, carefully inspect your merchandise before you sign the delivery receipt. It is required that you note any damage to the packaging or merchandise on the form provided by your delivery team. Damaged cargo is not eligible for return or exchange without this documentation.
Delivery may:
- Require a person to be present to sign for the delivery at the time the furniture is delivered.
- The delivery service is by "Curbside Delivery Service" which means that the truck driver will leave the carton at the curbside and is not required to assist with removing the package from the truck or assist with unpacking, set-up or clean up. If the package is heavy you may need to provide and use a dolly or seek others to assist you. If inside home or business delivery or a lift gate is needed contact Customer Service, (877) 471-7902, as additional charges will apply.
- If you live in a Rural/Remote area, your delivery may be delayed, as carriers may only delivery to that area once or twice a month.
- For residential deliveries the freight company will schedule a time for delivery with you. Freight companies do not schedule appointments with businesses.
- Additional delivery fees such as Ferry Fees/Gated Community Fees that are required to access your address will be billed to the consumer when incurred.
- If a change, update or correction is made to the delivery address for your order, additional fees will be charged to the consumer.
- Typical freight delivery hours are Mon - Fri 8am-5pm, except holidays.
C. Freight Deliveries
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If your order is being delivered by a freight delivery company, a delivery time will be set up with you by the freight company 1-2 days prior to delivery (for home deliveries).
- Upon delivery you have the right to inspect the cartons and accept or reject delivery according to certain conditions. Please see the Damage Policy below for more information on damaged deliveries
IMPORTANT: Please carefully inspect your merchandise before the delivery personnel leave your home. It is required that you note any damage to the packaging or merchandise on the “Home Delivery Customer Service Report and ASP” form provided by your delivery team. Damaged cargo is not eligible for return or exchange without this documentation.
For questions, call us toll free at (877) 471-7902.
D. Standard Delivery Policies
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- Typical freight delivery hours are Mon-Fri 8 a.m.-5 p.m., except holidays
- Freight delivery will require an adult, 18 years of age or older, be present to sign and accept the delivery at the time the package is delivered
- For deliveries to a residence, the freight company will contact you to schedule a time for delivery. Freight companies do not schedule appointments with businesses
- Deliveries made to rural or remote areas may have an extended delivery date, as carriers may deliver to these areas only once or twice a month
- Additional delivery fees, such as Ferry Fees/Gated Community Fees that are required to access your address, will be billed to the customer when fees are incurred
- If a change, update or correction is made to the delivery address for your order, additional fees will be charged to the consumer
- IMPORTANT: Please carefully inspect your merchandise before the delivery personnel leave your home. It is required that you note any damage to the packaging or merchandise on the “Home Delivery Customer Service Report and ASP” form provided by your delivery team. Damaged cargo is not eligible for return or exchange without this documentation.
E. Threshold Delivery Service
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Threshold Delivery is an interior delivery where delivery agents will unload your items into the first dry area available, such as the garage or front entry. If delivering to an apartment, the carrier will deliver inside the first floor of the complex. The recipient is responsible for moving the product further from the first threshold. Drivers do not assist with unpacking, set up or clean up.
- The delivery truck team will leave the carton at the first dry room or area of the home (i.e., doorway, entryway, garage) and is not required to assist with unpacking, assembly, setup or clean up.
- If inside home or business delivery and/or assembly is required, or a lift gate is needed, contact Customer Service at (877) 471-7902. These services may be provided for an additional charge.
- IMPORTANT: Please carefully inspect your merchandise before the delivery personnel leave your home. It is required that you note any damage to the packaging or merchandise on the “Home Delivery Customer Service Report and ASP” form provided by your delivery team. Damaged cargo is not eligible for return or exchange without this documentation.
F. White Glove Delivery Service
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Our White Glove Delivery Service is provided by freight delivery companies who specialize in shipping furniture. When this service is provided or selected, it means the furniture will be delivered into your home, into the first dry area of your home. This would be your garage or just over the threshold of your home. (Carriers Choice) For apartments that do not have a vestibule, your delivery would be taken up two flights of stairs. We understand that it is very important that you receive your new furniture in perfect damage-free condition, that′s why we provide the option for White Glove service.
Our White Glove Delivery is the best furniture delivery service in the country. Why is our White Glove Delivery Service better?
- White Glove Service agents are specialized at moving new furniture, unlike other delivery companies that move many different types of large items.
- Additional delivery fees such as Ferry Fees/Gated Community Fees that are required to access your address will be billed to the consumer when incurred.
- Your White Glove Delivery can be upgraded to the room of your choice or to include simple assembly or additional stair carries. Please contact customer service at CustomerSupport@iFurn.com for pricing
- IMPORTANT: Please carefully inspect your merchandise before the delivery personnel leave your home. It is required that you note any damage to the packaging or merchandise on the “Home Delivery Customer Service Report and ASP” form provided by your delivery team. Damaged cargo is not eligible for return or exchange without this documentation.
All furniture deliveries using the White Glove Delivery Service receive the highest level of service available with delivery into your home and your room of choice.
If you have questions about the delivery of your order, please call our customer service, toll-free, at (877) 471-7902.
Please call our customer service, toll free at (877) 471-7902 with any questions.
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Return Policy:
A. Return Process
-
At iFurn, we want you to be pleased with your furniture purchase. If for some reason you do not receive what you were expecting; you may return most products within 15 days of receipt (some restrictions apply1).
- Step 1 - Obtain a Return Authorization Number - prior to returning any product to us please contact our customer service department and request a return authorization number. This number is required for us to be able to accept your return and provide the proper refund. Items returned to iFurn without this authorization number will be refused and returned to the sender at their cost. Email: CustomerSupport@iFurn.com or phone toll free (877) 471-7902
- Step 2 - Package the product in its original packaging - products must be returned in their original packaging otherwise additional fees may apply.
- Step 3 - Ship the product to the address provided with your Return Authorization Number. Different products are returned to different warehouses so be sure to send it to the right location.
B. Undeliverable or Refused Shipments
-
Packages that are undeliverable or refused at delivery will be fall under the policy for returns and will be assessed fees for two-way freight and restocking fee.
Exception: HON Industries imposes a 70% restocking fee for orders that are refused at delivery.
C. Return Fees
-
- Freight both ways and insurance is the responsibility of the customer. If at anytime iFurn its subsidiaries, or the manufacturer is billed for return freight, that amount will be deducted from your final refund or charged back to you if the refund has already been issued. Note that on items sold as “free shipping”, the original estimated shipping costs that were included in the price of the product or the actual shipping costs (if more than the estimated amount) incurred by iFurn will be deducted from your return refund.
- A minimum of a 20% restocking fee applies to all products. This fee will be deducted from your refund.
1Exclusions and Exceptions to Return & Exchange Policy:
- Returns, exchanges and replacement parts for damaged parts are not allowed for products that have been assembled, modified or altered in any way. Altering a product is defined as making any changes to the product that is not instructed in the product′s assembly directions or making damage repairs to products that include, but are not limited to wood fillers, scratch repairs, added locking devices, replacing hardware, etc. In addition, freight claims cannot be filed if merchandise is damaged in return transit and in the event of transit damage for altered products the customer would be responsible for and charged for the merchandise value.
- Bush Industries will not accept any returns if the packaging has been opened in any way.
- Lesro accepts returns of all unassembled product with Grade 2 fabric. Products made with Fabric Grades 3-8 are considered custom made and are not returnable
- Mattress Exchange Guarantee: If you are dissatisfied with a mattress you have purchased you may take advantage of our one-time exchange offer for another mattress for only $129.00 after a required 90 day trial period has elapsed. You may exchange a mattress for the same size and for equal or lesser value. Upgrades in mattresses are possible if you pay the difference in cost of a more expensive mattress. Refunds are not provided for downgrades in mattress exchanges. All Mattresses are not returnable due to health and sanitary reasons, so you can rest assured that the mattress you receive is new and clean. The original mattress being exchanged
- Products made-to-order or custom made products, close-out/overstock items with health and sanitary considerations such as some mattresses and pillows may not be returned.
- iFurn.com reserves the right to substitute a charitable donation in lieu of a physical return of the products. Item(s) be donated to a recognizable charitable or non-profit organization in lieu of a return. A donation receipt in the name of iFurn.com will be required for refund approval. Detailed instructions outlining the donation process will be provided to you should this be necessary.
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Damage Policy:
A. Filing a Damage Claim
-
IMPORTANT: Damaged merchandise is not eligible for return or exchange without proper notation on the delivery receipt. Upon delivery, carefully inspect your merchandise before you sign the delivery receipt. It is required that you note any damage to the packaging or merchandise on the form provided by your delivery team. Damaged cargo is not eligible for return or exchange without this documentation; returns for damaged cargo without this documentation will be treated as a regular return with fees and shipping charges assessed according to our Return Policy.
When you receive your merchandise, cartons should be in good condition. You will be asked to fill out and sign a delivery evaluation (such as a “Home Delivery Customer Service Report and ASP”) and you′ll be ready to enjoy your new purchase. However, in the event your cartons and/or products are damaged we ask that you follow these steps to ensure damage claims and replacements are expedited.
If your shipment has:
- Severe carton damage and/or product damage: Refuse damaged carton(s) (see “Refusal of Shipment” below)
- Minor carton damage and/or possible product damage: You have the choice to refuse damaged carton(s) OR accept delivery and indicate “yes” to possible damage to the packaging and/or merchandise on the “Home Delivery Customer Service Report and ASP” form provided by your delivery agent. This is required. Damaged cargo is not eligible for return or exchange without this documentation. For questions, call us toll free at (877) 471-7902.
It is important that you contact us within 2 business days of delivery, as freight claims need to be filed within that time frame. Notification of damage after 2 business days of delivery may incur additional fees for product or part replacement.
To file a damage claim, you must:
- Mark and sign that damage is or may be possible when delivery is made. It is required that you note any possible damage to the packaging or merchandise on the “Home Delivery Customer Service Report and ASP” form provided by your delivery team.
- File a damage claim by going to My Account on iFurn, Customer Claims, or call toll free (877) 471-7902
- Keep all original packaging. Failure to do this will result in refusal of damage claim.
- Take digital photos of shipment cartons, packaging and/or damaged product. You will receive instructions on how to submit them for your claim
Our customer service will help expedite your damage claim.
iFurn reserves the right to offer replacement parts or pieces for damaged orders, in accordance with the manufacturers′ policies on damaged goods. Cancelled orders, due to damage, will be subject to a restocking fee of 20% or more, in addition to shipping fees for delivery and return.
Notes:
- Some manufacturers do not offer replacement parts
- Some manufacturers may replace damaged parts before, or in place of, replacing an entire item
- Bush Industries, Inc., does not allow damaged goods to be returned, but will supply replacements parts.
For goods damaged more than 50%, Bush will reship a replacement product for no extra charge.
- For the following manufacturers, please contact them directly for damage claims:
- South Shore: 800-290-0465
- Bestar: 888-823-7827
- Sauder: 800-523-3987
B. Refusal of Shipment
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At the time of delivery please inspect your package(s). If there is any indication of damage, please follow the instructions for Damage Claims. It is important you follow the instructions or a claim may not be granted.
If there is severe damage to the box or products at time of delivery, please refuse the delivery and sign the freight bill with “Refused due to damage.” Call customer service toll free at (877) 471-7902 for assistance in getting a replacement product.
Important: If you receive multiple cartons and only one carton is damaged, accept the undamaged carton(s) and refuse the damaged carton. Sign the freight bill with “Refused due to damage” for the damaged carton. Call customer service toll free at (877) 471-7902 for assistance in getting a replacement product. We will ship the replacement carton to you as soon as we can.
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Manufacturers′ Warranty Information and Order Policies:
A. Manufacturer Restocking Fees
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A minimum 20% restocking fee is imposed by the manufacturer, or their authorized distributor on merchandise returned. Return of merchandise will not be accepted without prior written consent and shipping instructions. Unauthorized returns will be returned to the customer freight collect. Closeout, discontinued, and surplus merchandise may not be returned. Shipping instructions will be provided, if authorized by the manufacturer or their representative.
B. Manufacturer Warranties
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Adesso Furniture [Show]
It is our pleasure to provide you with high quality products. Adesso stands behind the craftsmanship of our products and accordingly guarantee our work with the following warranty.
For us to assist you in a timely manner, we request that you inspect the product you have ordered thoroughly for defects, damage and/or missing hardware or components immediately upon receipt. We also suggest that you retain a record of purchase, such as a sales receipt, and the accompanying shipping paperwork
This warranty is applicable solely between Adesso and you, the original purchaser.
The warranty guarantees that the product you have purchased and all of its components are void of defects in material or craftsmanship. “Defects” are defined as any imperfection which may impair the proper use of the product.
Any product that is received with a manufacturer’s defect will have a 100% replacement. Individual parts will be replaced if possible, contact us for information.
This warranty is applicable only under conditions of normal use. The warranty does not cover defects caused by improper assembly or dis-assembly, defects occurring after purchase due to; product modification, intentional damage, accident, misuse, abuse or negligence, cosmetic damage, labor or assembly costs.
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AFG Baby Furniture [Show]
AFG offers a one-year limited manufacturer warranty from the date of purchase for new units in original packaging for the original purchaser and is not transferable.
The warranty does not cover any used, secondhand or demo models. It does not cover any damage that results from normal wear and tear, alteration to the finish, design or hardware.
In addition, warranty does not cover damage resulting from negligence, improper use, or any other use other than as intended or from failure to maintain and clean the product according to the assembly sheet. Specific rights issued by this warranty may vary by state. Some states do not allow restrictions on how long implied warranties last.
We will provide any replacement parts that have been reported to us within 7 days of purchase. Our warranty guarantees optimal workmanship and lack of significant defects. It is important to keep the original receipt for us to process your request. Moreover, AFG requests that the proper model number and PO# of the items are supplied to us so the correct replacement parts can be sent if needed in the future.
Our obligation under this warranty is to replace or repair the merchandise, at our option, free of charge. DO NOT return products to the store once a product has been used as it cannot be resold and the materials and energy invested in the product would be wasted. In the event that AFG determines that a defect resulted from customer abuse or misuse, we will contact you with information about services and methods to prevent it from occurring in the future.
Some of our items have different warranty terms. Our case goods: Molly combo and Molly 6-drawer only carry a 3-month warranty.
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Ameriwood Furniture [Show]
Ameriwood Warranty Five (5) Year Limited Warranty
It is our pleasure to provide you with high quality products. Ameriwood stands behind the craftsmanship of our products and accordingly guarantee our work with the following warranty
For Ameriwood to assist you in a timely manner, we request that you inspect the product you have ordered thoroughly for defects, damage and/or missing hardware or components immediately upon receipt. We also suggest that you retain a record of purchase, such as a sales receipt, and the accompanying shipping paperwork.
This warranty is applicable solely between Ameriwood and you, the original purchaser.
The warranty guarantees that the product you have purchased and all of its components are void of defects in material or craftsmanship. “Defects” are defined as any imperfection which may impair the proper use of the product.
Ameriwood warrants this product to be free from defects in material and workmanship and agrees to remedy any such defect. This warranty covers five years from the date of original purchase. This is solely limited to the repair or replacement of defective furniture components and no assembly labor is included.
To obtain warranty service, purchaser must present original bill of sale. Components repaired or replaced are warranted through the remainder of the original warranty period only. The defective components will be repaired or replaced without charge, subject to the terms and conditions described above.
This warranty is applicable only under conditions of normal use. The warranty does not cover defects caused by improper assembly or dis-assembly, defects occurring after purchase due to; product modification, intentional damage, accident, misuse, abuse or negligence, cosmetic damage, labor or assembly costs.
Liability for consequential damages is excluded to the extent exclusion is permitted by law. This warranty gives you specific legal rights. Additional warranty rights may be provided by law in some areas.
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AmpliVox [Show]
LIMITED 6-YEAR WARRANTY We warrant to the original purchaser the AmpliVox product to be free from defects in material and workmanship under normal use and service, and we will, within six years from date of purchase, repair or replace at our option, without cost to the owner, any part, assembly, or portion thereof, which our examination shall disclose to our satisfaction to be defective. This warranty does not apply to a unit which has been subject to alteration, accident, misuse, battery leakage, abuse, floods, or fire. Note: This warranty covers the repair or replacement of defective parts only, received at our factory or authorized service station, and does not in any way imply that the manufacturer will absorb field repairs and/or field labor costs.
This warranty is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products. In no event shall the manufacturer be liable for damages for a breach of warranty in an amount exceeding the purchase price of the alleged defective equipment.
Procedure: Call 1-800-267-5486 for authorization number. If factory adjustment is required, the equipment should be positively identified with your name and address on an attached tag or sticker. Pack carefully in an adequate shipping carton, send per instructions to the factory address shown, with description of the defect.
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ART Furniture [Show]
Limited one year warranty on product defects and workmanship
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Arts & Crafts Furniture [Show]
1 year from date of purchase.
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Babyletto Baby Furniture [Show]
It is our pleasure to provide you with high quality products. We stand behind the craftsmanship of our products and accordingly guarantee our work with the following warranty.
For DaVinci to assist you in a timely manner, we request that you inspect the product you have ordered thoroughly for defects, damage and/or missing hardware or components immediately upon receipt. We also suggest that you retain a record of purchase, such as a sales receipt, and the accompanying shipping paperwork.
This warranty is applicable solely between DaVinci and you, the original purchaser.
The warranty guarantees that the product you have purchased and all of its components are void of defects in material or craftsmanship. “Defects” are defined as any imperfection which may impair the proper use of the product.
This warranty is applicable only under conditions of normal use. The warranty does not cover defects caused by improper assembly or dis-assembly, defects occurring after purchase due to; product modification, intentional damage, accident, misuse, abuse or negligence, cosmetic damage, labor or assembly costs.
DaVinci Baby Furniture will replace any missing parts at the time of purchase or any defective items within a one year period from the date of original purchase. Please keep your receipt so that they may process your warranty request. This warranty only covers new units with original packaging and ownership. It does not cover any used, secondhand or demo models.
The specific legal rights of this warranty may vary from state to state. Some states do not allow any exclusion or limitation of incidental or consequential damages. Some states do not allow limitation on how long an implied warranty lasts.
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Bassett Baby Furniture [Show]
Defining the Warranty
The original purchaser is entitled to the following limited warranties on Bassett wood furniture upon presenting sales receipt. This warranty applies to wood products purchased from authorized Bassett retailers and applies only under normal household usage.
Wood Products
Bassett wood furniture products (armoires, beds, cabinets, chests, chairs, desks, dressers, tables, and cribs) are warranted to be free from defects in workmanship, materials and construction for a period of one year from the date of purchase. All wood furniture contains natural variations in grain, color, texture, and markings, which are not considered quality defects. Normal wear and tear, changes in appearance due to the normal expansion and contraction of wood as it responds to climatic changes in the home, improper care and damage from exposure to temperature extremes are not included in this warranty.
Characteristics
Bassett wood furniture reflects the natural influences apparent in the grain and pattern unique to the species of tree. Logs are cut to highlight these characteristics to give the wood greater dimension and visual beauty. The result will be some variation in the finish and a beautiful, prized, piece of furniture. Natural variations in grain and color, mineral streaks, knots, pinch pockets, tiger striping, and insect markings are not considered defects of workmanship and are not covered by warranty.
WARRANTY LIMITATIONS AND EXCLUSIONS
For the first year of warranty period, Bassett will pay or incur - with prior approval - reasonable and customary labor charges for the repair or installation of covered replacement parts. After the first year of the warranty period, the purchaser is responsible for the cost of repair or installation of covered replacement parts. Bassett reserves the right to refuse any claim for service under this limited warranty where the claimant cannot produce a copy of a sales receipt or proof of purchase.
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Bassett Custom Creations by Bassett Furniture [Show]
Frames – Limited Lifetime Bassett warrants that frames will be free from defects in workmanship and material for the lifetime of the product. Decorative exposed wooden trim, including wooden legs, is not covered by this warranty.
Seat Cushion Core – Limited Lifetime Lifetime limited coverage warrants seat cushion cores against defects in workmanship, materials and construction. Failure to follow standard care procedures voids this warranty. Cushion softening due to normal fiber compression is not covered by this warranty. Deep cushions will compress up to 1” within the first year of use. This is a characteristic and not a quality defect.
Springs – 5 Years Spring systems are warranted to be free from defects in workmanship and material for five years. Removal of springs from their original upholstered frame voids this warranty, unless done with prior consent from Bassett.
Fabrics – 1 Year Bassett fabrics are warranted against manufacturing defects, seam slippage, fraying, and dye transfer for one year. Damage resulting from improper use, improper care, abuse or negligence or use of improper cleaning methods is not covered by the warranty. ANY RETAILER OR CONSUMER-APPLIED STAIN PROTECTION TREAT-MENT VOIDS THIS WARRANTY. Shrinking, pilling, fading and/or heavy soiling are considered evidence of mistreatment and void the limited warranty.
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basyx by HON [Show]
| basyx® LIMITED 5-YEAR PROGRAM |
The HON Company promises to repair or replace any basyx® by HON product or component that is found to be defective in material or workmanship within five (5) years from the date of original purchase so long as you, the original purchaser, still own it. This is your sole and exclusive remedy. This warranty is subject to the provisions below. It applies to product manufactured after July 1, 2004. Limitations:
- Upholstery on chairs is warranted for two years from date of purchase.
- Damage caused by the carrier in-transit is handled under separate terms.
Exceptions:
- Pneumatic cylinders on chairs are warranted for so long as you, the original purchaser, still own the chair.
Exclusions: This warranty does not apply and no other warranty applies to:
- Normal wear and tear, which are to be expected over the course of ownership.
- Modifications or attachments to the product that are not approved by The HON Company.
- Products that were not installed, used, or maintained in accordance with product instructions and warnings.
- Products used for rental purposes.
Seating Usage Normal commercial use for seating is identified as the equivalent of a single shift, forty- (40) hour workweek. To the extent that a seating product is used in a manner exceeding this, the applicable warranty period will be reduced in a pro-rata manner. A word about color variations, fabrics and finishes: The HON Company does not warrant the color-fastness or matching of colors, grains, or textures of covering materials. Customer’s Own Material (COM) Not available on basyx® by HON product. |
TO THE EXTENT ALLOWED BY LAW, THE HON COMPANY MAKES NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE HON COMPANY WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES.
Notice to purchasers for home or personal use: Federal law does not permit the exclusion of certain implied warranties for consumer products. Therefore, if you are purchasing this product for home or personal use, the exclusion of implied warranties noted in the above paragraph does not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This warranty applies only to products sold within the United States of America and the Commonwealth of Canada. To obtain service under this warranty:
We are your basyx by HON Dealer, and we are your mutual partner in supporting your warranty requests. By following the procedures outlined below, you can be assured of the best level of service.
Please note: Consent of The HON Company must be obtained before any warranty work is performed. To obtain consent, please take the following steps:
- Contact us at our toll free number, (877) 471-7902, within 30 days of discovery of the defect. Be prepared to affirm that you are the original purchaser of the product and to provide the serial number(s) from the product in question.
- We will gather all pertinent information regarding the claim, inspect the product, and contact a HON Company customer service representative. (Please allow a reasonable amount of time for inspection and review.)
- If The HON Company affirms that the product in question is eligible under the conditions of the warranty as stated above, the customer service representative or another representative of the Company will determine whether to provide replacement parts, authorize repairs, or replace the product.
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Bestar Furniture [Show]
BESTAR products are warranted to the original purchaser against defects in material or workmanship in the furniture for up to 10 years on all products. " Defect " as used in this warranty refers to any imperfections which impair use of the product.
This warranty is strictly limited to the repair or replacement of furniture components. BESTAR will repair or furnish a replacement component, subject to availability of stock, if the component is deemed defective under the terms of the warranty. Assembly labor is not included.
This warranty applies under conditions of normal use and does not cover defects resulting from negligence, misuse, unreasonable exposure, or modification by the purchaser.
BESTAR reserves the right to request proof of purchase as well as other proof to document a warranty claim.
This warranty is not transferable.
The BESTAR warranty is valid in Canada and the U.S. only, excluding Alaska, Hawaii and Puerto Rico.
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Boss Office Products [Show]
NORSTAR OFFICE PRODUCTS SIX-YEAR LIMITED WARRANTY FOR CHAIRS
NORSTAR Office Products wants you to be happy with their products. When used and maintained properly, they will provide you with years of satisfaction. NORSTAR chairs are warranted against manufacturing defects in material and workmanship for six years from the ORIGINAL DATE OF RETAIL PURCHASE with the following exceptions: Upholstery materials, foam, gas cylinders, wood components, control mechanisms and electronic components. Upholstery materials and foam are warranted against unusual wear or deterioration and gas cylinders, wood components, and controls against structural failure or unusual wear for EIGHTEEN months. All electronic components for the massaging units have a 90-day warranty period. The warranty obligation is limited to the replacement or repair, at NORSTAR OFFICE PRODUCTS’ option, of defective parts and components. The warranty of this product is null and void if the product is subject to negligence, abuse, misuse, modification, accident, or if the customer does not perform the necessary maintenance outline below. The warranty is only rated for the original purchaser of the product and will not be honored if the product is resold. All warranties are for normal usage defined as a forty-hour workweek by persons weighing two hundred fifty pounds or less. Exceptions are the model B205 that is limited to one hundred fifty pounds. The B990, B999 which are limited to three hundred fifty pounds and the B670 which is limited to three hundred pounds. Should any component be found to be defective under normal single shift usage (eight hours a day), that component will be replaced free of charge. In order to get the replacement part, please contact the dealer from whom it was purchased for instruction on how to return the part for repair or replacement. Customers must be responsible for maintenance of this product including assembly, cleaning, and making sure all hardware is securely fastened. This warranty applies only to the product; the manufacturer is not responsible in any way for loss, inconvenience or any other special or consequential damages caused by any product defect. This warranty is the only warranty applicable on all Norstar products. All other warranties, expressed or implied prior, are disclaimed.
NORSTAR OFFICE PRODUCTS ONE-YEAR LIMITED WARRANTY FOR CASEGOODS
NORSTAR casegoods are warranted against manufacturing defects in material and workmanship for one year from the ORIGINAL DATE OF RETAIL PURCHASE.
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Bush Furniture [Show]
In order to provide you with timely assistance, please thoroughly inspect your furniture for missing or defective parts immediately after opening the carton. To receive a replacement or missing part under this warranty, call our Consumer Service Department TOLL-FREE at 1-800-950-4782. Please have your Model, Part, and Lot Numbers found in the instruction manual available for your reference. You will also need your sales receipt or other proof of purchase. Replacement part(s) will be shipped to you at no charge with Bush Industries assuming all shipping and handling expense. All Bush Furniture is warranted to the original purchaser at the time of purchase and for a period of six years thereafter. We warrant to you, the original purchaser, that our furniture and all its parts and components are free of defects in material or workmanship. "Defects" as used in this warranty, is defined as any imperfections which impair the use of the furniture product. Our warranty is expressly limited to the replacement of furniture parts and components. For six years after the date of purchase, Bush Industries will replace any part described on the enclosed Furniture Parts List that is defective in material or workmanship. This warranty applied under conditions of normal use. Our furniture products are not intended for outdoor use. The warranty does not cover:
- Defects caused by improper assembly or dis-assembly
- Defects occurring after the purchase due to product modification, intentional damage, accident, misuse, abuse, negligence or exposure to the elements
- Labor or assembly costs
IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANT ABILITY, SHALL NOT EXTEND BEYOND THE DURATION OF THE WRITTEN WARRANTY STATED ABOVE, AND IN NO EVENT SHALL BUSH INDUSTRIES BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT. Some states do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. IMPORTANT REMINDER: Please fill out and return your Product Registration Card promptly. Although not required, it will help us serve you even better in the future. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.
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DaVinci Baby Furniture [Show]
It is our pleasure to provide you with high quality products. We stand behind the craftsmanship of our products and accordingly guarantee our work with the following warranty.
For DaVinci to assist you in a timely manner, we request that you inspect the product you have ordered thoroughly for defects, damage and/or missing hardware or components immediately upon receipt. We also suggest that you retain a record of purchase, such as a sales receipt, and the accompanying shipping paperwork.
This warranty is applicable solely between DaVinci and you, the original purchaser.
The warranty guarantees that the product you have purchased and all of its components are void of defects in material or craftsmanship. “Defects” are defined as any imperfection which may impair the proper use of the product.
This warranty is applicable only under conditions of normal use. The warranty does not cover defects caused by improper assembly or dis-assembly, defects occurring after purchase due to; product modification, intentional damage, accident, misuse, abuse or negligence, cosmetic damage, labor or assembly costs.
DaVinci Baby Furniture will replace any missing parts at the time of purchase or any defective items within a one year period from the date of original purchase. Please keep your receipt so that they may process your warranty request. This warranty only covers new units with original packaging and ownership. It does not cover any used, secondhand or demo models.
The specific legal rights of this warranty may vary from state to state. Some states do not allow any exclusion or limitation of incidental or consequential damages. Some states do not allow limitation on how long an implied warranty lasts.
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Floortex [Show]
Floortex provides a limited lifetime warranty on all the company’s PVC and PC chair mat products which guarantees them to be free from any defects in material and workmanship at the time of sale to original purchaser, and will not crack, chip, break or shatter under normal usage. The warranty only applies to the original purchaser. Should any product during the warranty period, in Floortex’s sole opinion, prove to be defective in material and/or workmanship under normal usage, Floortex will, at its option, replace the product at no charge (except as otherwise stated herein) provided that the product has not been subjected to abuse, misuse, misapplication, neglect, accident, disaster, alteration or modification.
This WARRANTY IS VOID under certain conditions, including but not limited to: No proof of purchase; use of metal casters; placement of furniture or other stationary objects on the chairmat; use of chairmat in an application not recommended by Floortex for that particular model; cutting or altering of the chairmat in any way by any individual or company other than Floortex or its designated agent; or use of the chairmat outdoors. Damage to the product as a result of abuse, misuse, misapplication, neglect, accident, disaster, alteration or modification will VOID THE WARRANTY. Normal wear and tear, including but not specifically limited to, marring and scuffing is not covered under the warranty. To apply for a replacement, submit a Warranty Claim Form complete with dated sales receipt or purchase order and an image of the mat cracked and in application. Floortex reserves the right to request damaged chairmats be returned to the factory for inspection before sending replacement product.
A shipping and handling fee of $22.00 per item will be charged for all warranty replacements. Some model chair mats may no longer be available. In warranties involving discontinued product, Floortex will provide, at its discretion, a chairmat with the specifications that most closely match the original type purchased or if no replacement is available, Floortex may retract the warranty.
This warranty does not cover damage from accidents, misuse, abuse, or improper handling. In no case shall Floortex’s liability under any other remedy prescribed by law exceed the purchase price.
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Forever Foundations [Show]
The warranty covers all the Felix Forever Foundations steel components FOREVER, which includes the platform slats, sides, ends, corners, slat supports, headboard brackets, base sides, ends, and cross supports.
The warranty covers the Fabric Flex Deck, glides, castors, and pneumatic lifts for a period of one year from the date of purchase.
The warranty does not cover damage that caused by abuse, misuse, usual wear and tear, or freight damage. Improper or incorrect use, such as using outdoors or near water voids this warranty.
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Global Total Office Furniture [Show]
Global warrants that all commercial products are free from defects in material and workmanship, for the life of the product, to the original purchaser. Global will repair or replace, at Global’s option, as the sole remedy for any defect covered by the warranty. The warranty applies to products manufactured after January 1, 2011.
GENERAL COMMERCIAL SEATING
Global’s warranty for general commercial seating covers all chair components including pneumatic cylinders, bases, casters, glides, frames, arms, plastic seats, backs and other structural components. Exceptions to the warranty for general commercial seating are as follows:
- Foam, textiles (as sampled on Global branded and textile program cards), mesh material and electrical devices, are warranted for five (5) Years
- Control mechanisms are warranted for twelve (12) Years
The warranty applies to single shift, standard commercial usage, defined as a standard eight (8) hour day, forty (40) hour week for users weighing up to 275 pounds.
HEAVY DUTY SEATING
Global offers products designed for multiple shift applications (24 hours a day / 7 days a week) and larger individuals weighing up to 350 and/or 500 pounds (depending on series and/or model). Global warrants these products for twelve (12) years to the original purchaser. All components (including control mechanisms, pneumatic cylinders, bases, casters, glides, frames, arms, plastic seats/backs, etc.) are covered for 24/7 applications under the warranty. The exceptions are foam and textiles, which are covered for five (5) years. Textiles on these products must exceed 100,000 double rubs for the textile portion of the warranty to apply. Heavy Duty product series that apply under this warranty currently include: Concord Executive 24 hour, Dexter/Dexter+, Granada TS, Malaga TS, Mallorca TS, Maxima II, Robust, Salute, Saxon, Stamina+, Truform TS and Yorkdale TS.
LIGHT USE SEATING
Global offers light use seating that is warranted for ten (10) years for the original purchaser. The warranty covers all components (frames, glides, and arms). The foam/textiles are warranted for five(5) years. The warranty on these light use series is for an eight (8) hour day, forty (40) hour week for users up to 200 pounds. Light use product series that apply under this warranty currently consists of Galaxy and Key series.
TEXTILES
Global warrants Global branded textiles and Global carded textile programs inclusive of fabrics, vinyls and leather products for five (5) years. Global carded textile programs are currently with Momentum, Maharam, KnollTextiles, Designtex, Ultrafabrics, Dani and Spinneybeck. Global does not warrant COM (Customer Own Materials) or GPM (Global Purchased Materials) that are customer specified materials, or graded-in and purchased by Global for a customer. For GPM or COM products, please contact the textile supplier for performance information and warranty details.
SEATING WARRANTY SUMMARY
| SEATING TYPE |
COMPONENTS WARRANTY FOR ORIGINAL PURCHASER |
USE TIME FOR WARRANTY COVERAGE |
EXCEPTIONS |
| General Commercial Seating |
Lifetime |
8 Hours / 5 Days Per Week |
Foam / Textiles / Mesh, Electrical Devices - 5 Years Control Mechanisms - 12 Years |
| Heavy Duty Seating |
12 Years |
24 Hours / 7 Days Per Week |
Foam / Textiles - 5 Years |
| Light Use Seating |
12 Years |
8 Hours / 5 Days Per Week |
Foam / Textiles - 5 Years |
FILES, DESKS, MODULAR FURNITURE, TABLES, PANELS & ACCESSORIES
Global warrants all components of metal storage and filing, laminate and wood veneer desks, laminate and wood veneer tables, metal leg components and panels for the lifetime of the product to the original purchaser. Exceptions to the warranty for Files/Desks/Tables and Panels are as follows:
- Electrical devices, panel and tackboard textiles, adjustable keyboard mechanisms/lecterns/coat trees and task lights – five (5) Years
- Folding tables (laminate and Lite Lift II models) – one (1) Year
| PRODUCT TYPE |
COMPONENTS WARRANTY FOR ORIGINAL PURCHASER |
EXCEPTIONS |
| Metal Storage and Filing |
Lifetime |
None |
Laminate / Wood Veneer Desks and Modular Furniture |
Lifetime |
Tackboard Textiles , Electrical Devices, Task Lights - 5 Years |
| Boardroom, Conference and Training Tables |
Lifetime |
Electrical Devices - 5 Years |
| Panels |
Lifetime |
Panel Textiles, Electrical Devices, Task Lights - 5 Years |
| Coat Racks and Lecterns |
5 Years |
None |
Folding Tables (Laminate & Molded) |
1 Year |
None |
GLOBAL’S WARRANTY DOES NOT APPLY (FOR ANY PRODUCT CATEGORY) TO THE FOLLOWING:
- Failures due to wear and tear
- Failures which result from negligence, abuse, accident or misuse
- Failure to apply, install or maintain products according to Global’s written instructions and warnings
- Modifications, attachments or repair methods not approved by Global
- Damage caused by a carrier in transit, or delivery/installation contractors
- The matching of colors, grains or textures (wood, leather, etc.) of natural materials and color matching of textiles
- Products exposed to extreme hot or cold temperatures or excessively dry or humid environments
- Colorfastness or the matching of color of textiles
- Damage by markings or staining; damage by sharp objects or imprinting from instruments
- Damage to textiles or laminate and wood surfaces/edges from exposure to sunlight (including UV rays)
- Products used for rental purposes
Global’s warranty does not cover the costs of transportation or labor. Repair or replacement will be at Global’s option. Global makes no warranty that any of its products are suitable for any particular purpose and makes no other warranties, express or implied, other than those set out here. As codes and standards vary from one jurisdiction to another, references to compliance are solely for convenience and without any representation as to accuracy or suitability. Users must verify the suitability of such information or product for their specific application. In no event shall Global be liable in either tort or contract for any loss or direct, special, incidental, consequential, or exemplary damages. Global’s warranty applies to products sold within the United States of America, Mexico, the Commonwealth of Puerto Rico and Canada.
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Holly and Martin Furniture [Show]
It is our pleasure to provide you with high quality products. We stand behind the craftsmanship of our products and accordingly guarantee our work with the following warranty.
For Holly & Martin to assist you in a timely manner, we request that you inspect the product you have ordered thoroughly for defects, damage and/or missing hardware or components immediately upon receipt. We also suggest that you retain a record of purchase, such as a sales receipt, and the accompanying shipping paperwork
This warranty is applicable solely between Holly & Martin and you, the original purchaser.
The warranty guarantees that the product you have purchased and all of its components are void of defects in material or craftsmanship. “Defects” are defined as any imperfection which may impair the proper use of the product.
This warranty is applicable only under conditions of normal use. The warranty does not cover defects caused by improper assembly or dis-assembly, defects occurring after purchase due to; product modification, intentional damage, accident, misuse, abuse or negligence, cosmetic damage, labor or assembly costs. On damaged goods, Holly & Martin will replace the item 100%. A 15% restocking fee applies.
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Holsag [Show]
1. This warranty covers goods supplied by Holsag Canada against defects in workmanship and material except as specifically excluded, for a period of one (1) year from the date of receipt of the goods. 2. The following are specifically excluded from the warranty:
- Any custom components that are not part of the Holsag standard line. This would include, but not be limited to, custom designed parts or customer specified components such as fabric, vinyl, foam etc. which are not part of the standard Holsag line.
- Furniture that has been unduly exposed to the elements such as water, direct sunlight, etc.
- Damage as the result of accident, fire, flood, civil disorder, strike, Act of God, abuse, misuse, or any cause outside of ordinary usage.
- Holsag agrees to replace, repair or refund at its discretion, defective parts or workmanship.
- Warranty does not extend to freight charges or any labor fees.
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HON Furniture [Show]
Every time you purchase a HON product, you’re making an investment in your future. We’re proud to play a part in that future, and you can trust us to do our best for as long as you need us. The HON Full Lifetime Warranty is our assurance to you that the HON desks, workstations, seating, tables, or storage you purchase will be free from defective material or workmanship for the life of the product. In the unlikely event that any HON product or component covered by the HON Full Lifetime Warranty should fail under normal workplace use as a result of defective material or workmanship, HON promises to repair it. If we are unable to repair it, we will replace it with comparable product or, if you prefer, we will refund your purchase price. WHAT’S COVERED BY THE HON FULL LIFETIME WARRANTY? Your HON Full Lifetime Warranty applies to product manufactured after January 1, 2011. All HON product lines, materials, and components are covered by your HON Full Lifetime Warranty except for the items described below. The specific product lines, materials, and components listed below are covered under HON’s Full 12-Year and Full 5-Year Warranties (from date of purchase). HON’S FULL 12-YEAR WARRANTY
• Electrical components (lamps and ballasts are not covered) • Seating ilira®-stretch • Laminate surfaces • Seating controls • Signal seating upholstery fabric • Accessories • Wood seating • Veneer surfaces
HON’S FULL 5-YEAR WARRANTY
• Panel and seating textiles
These warranties apply to HON products sold within the United States of America, U.S. Territories, and Canada, as well as U.S. Military and Federal Agency purchases (regardless of location). IS ANYTHING NOT COVERED? There are a few exclusions to the HON Full Lifetime Warranty and to the 12 and 5-year warranties. These exclusions are:
• All basyx® by HON products (these products are covered under a separate basyx® by HON warranty). • Color-fastness or matching of colors, woodgrains, or textures occurring in wood, leather, or other materials that naturally exhibit inherent color variations. • Customer’s own materials (COM) selected by and used at the request of a user. • Modifications or attachments to the product that are not approved by The HON Company and product failures resulting from such modifications or attachments. • Product normal wear and tear, which is to be expected over the course of ownership. • Products that were not installed, used, or maintained in accordance with product instructions and warnings. • Products used for rental purposes.
WARRANTY REQUESTS OR QUESTIONS? We are your authorized HON dealer and your answer in supporting your warranty requests. To obtain service under this warranty, please contact us at our toll free number; (877) 471-7902. THAT’S YOUR HON FULL LIFETIME WARRANTY. AS AN OWNER OF HON PRODUCT, THE WARRANTY EXPLAINED HERE IS YOUR SOLE AND EXCLUSIVE REMEDY. THERE ARE SOME EXCEPTIONS IF YOU PURCHASED THE PRODUCT FOR HOME OR PERSONAL USE WHICH ARE EXPLAINED BELOW. TO THE EXTENT ALLOWED BY LAW, THE HON COMPANY MAKES NO OTHER WARRANTY, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE HON COMPANY WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES. A WORD ABOUT PURCHASES FOR HOME OR PERSONAL USE Please note, this section only applies if you purchased your HON product for your home or for your own personal or family use. HON’s warranties give you specific legal rights and you may have other rights, which vary from state to state. As a consumer purchaser, the complete exclusion of implied warranties noted in the above paragraph does not apply to you, however, to the extent allowed by applicable state law, the implied warranties are limited to the applicable term of the warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.
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Howard Miller Furniture [Show]
Limited Warranty
FLOOR CLOCKS, 2-YEAR WARRANTY ON PARTS AND WORKMANSHIP FURNITURE, 1 YEAR WARRANTY
This product has been manufactured using only the very finest of materials and has been thoroughly tested prior to leaving the manufacturing facility. Howard Miller warrants to the original consumer/purchaser or recipient that this product will be free from defects in material and workmanship under normal use and service for a period of two years from date of purchase. Howard Miller's obligation under this warranty shall be limited to repairing the product with new or renewed components or, at its option, replacing it with a new or renewed product. This warranty does not include damage to product or components resulting from abuse, accident, alteration, climatic/environmental conditions, damage beyond normal use, freight damage, mishandling, misuse, or, unauthorized repair.
HOWARD MILLER DISCLAIMS ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY. IMPLIED WARRANTIES ON THIS PRODUCT SHALL BE IN EFFECT ONLY FOR THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE AND THEREAFTER, THERE SHALL BE NO WARRANTIES, EXPRESS OR IMPLIED (INCLUDING MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE), ON THIS PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages or the limitation on how long an implied warranty lasts so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
CLOCK NON-WARRANTY REPAIR SERVICE
Charges will result for repair services if a sales receipt or other comparable proof of original purchase is not provided, if instructions were not followed, if the product is beyond the Limited Warranty period or is otherwise outside the scope of the Limited Warranty.
CLOCK MINOR ADJUSTMENTS NOT COVERED UNDER WARRANTY
The following minor adjustments are not covered under this warranty. Repair service and/or parts to correct these adjustments are at the consumer's expense.
1. “Set-Up”. Set-Up instructions have been provided with your Howard Miller Product 2. Mechanical Movement Oiling and Cleaning. The movement in your clock is a mechanical mechanism and, therefore, requires periodic oiling and cleaning depending on climatic and environmental conditions. Under normal conditions a movement requires oiling with high quality clock oil approximately every two years from the date of purchase. Please contact a qualified clock repair person or Howard Miller Service Center for this service. 3. Replacement of Suspension Spring. Replacement instructions have been provided with your Howard Miller product. Please return broken suspension spring to Howard Miller for proper identification. Replacement suspension spring to Howard Miller for proper identification. Replacement suspension springs are available from Howard Miller. 4. Pendulum, Timing, and Chime/Strike Hammer Adjustments. Instructions for these adjustments have been provided in this publication.
FREIGHT DAMAGE NOT COVERED UNDER WARRANTY
It is the responsibility of the consignee to claim any freight loss or damage directly with the carrier. If the carton indicates signs of “visible damage”, instruct the driver to note the damage on the freight bill. If the carton contains “concealed damage”, notify the carrier and request in writing within 14 days of product receipt a carrier inspection and damage report. Failure to notify the carrier within 14 days of product receipt may waive your rights to a damage claim.
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Inspirations by Broyhill [Show]
Limited 1-Year Warranty
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KAS Rugs [Show]
KAS offers a 1-year limited warranty from manufacturing defects from the date of purchase under normal usage. Commercial wear and damage caused by racks/clips, negligent use or care is not covered.
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kathy ireland Home by Martin [Show]
All Martin Home Furnishings products carry a ten year limited warranty to be free of manufacturing defects in workmanship.
All Martin Home Furnishings products carry a ten year limited warranty to be free of manufacturing defects in workmanship. Component parts not manufactured by Martin Home Furnishings such as electrical light fixtures, light bulbs, and electrical power centers are warranted by those respective manufacturers. Cost of transportation to our factory will be the responsibility of the customer. After the item is returned to our factory, we will repair or replace with same or similar unit, at our discretion. If defective, the product will be repaired or replaced and shipped back to the dealer at no cost. This warranty is void if Martin Home Furnishings deems said damage was caused by abuse, negligence, modification, or by accident. Please contact the company for additional information.
Limited Warranty on Chairs
Martin Home Furnishings chairs are under warranty from the date of purchase to one of the dates listed below. Defects in material and workmanship are included in this warranty and are as follows:
- 15 years on all non-moving metal parts
- 5 years on component parts including control mechanisms, casters, plastic parts, pneumatic cylinders and wood
- 2 years on chair cover material (fabric, vinyl) and foam against wear and deterioration. Because leather tends to scratch, scuff and develop blemishes naturally, it is not included in this warranty
To file a warranty claim, please contact our Customer Service department. Be sure to have the chair model number, proof of purchase and a description of the problem.
If you obtain return authorization from a Customer Service Representative, Martin Home Furnishings, at our discretion, will either (a) provide a replacement part or (b) repair your chair. Cost of transportation of the chair to our factory is the responsibility of the customer. When the item is returned to our factory, we will repair the chair or if it is deemed not repairable we will replace it with the same or a similar item at no cost to the customer.
This warranty is void if Martin Home Furnishings deems said damage was caused by abuse, negligence, modification or by accident.
**All warranties are limited to the original purchaser for normal residential use by persons weighing 200 lbs. or less. This warranty will not cover labor, freight or damage from misuse, abuse, negligence, accident, vandalism, rusting, acts of nature or any other event beyond the control of Martin Home Furnishings. The warranty does not cover cosmetic damage that may result from normal use. Liability for incidental or consequential damages is excluded to the extent permitted by law. The user assumes all risk of injury from use of this product. In no event will Martin Home Furnishings be liable for any incidental or consequential damages or for any loss or injury to person or PROPERTY, resulting from the manufacture, sale, and/or use of the chair, unless such exclusions are prohibited by state law.
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Lakeland Mills Furniture [Show]
Lakeland Mills products are guaranteed to perform free of manufacturing defects for 1 year after the date of purchase. Should they fail to do so, Lakeland Mills will provide any necessary components to repair a nonfunctional unit.
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Lane Furniture [Show]
Lane Furniture Recliner / Motion / Sleeper / Stationary Limited Warranty
“Limited Lifetime” Warranty
*The black metal patented parts of Lane RECLINING MECHANISMS and SLEEPER MECHANISMS carry a 7 year limited parts warranty from the original date of sale, which is the expected lifetime of the furniture under normal household use.
FIVE YEAR
*Lane Branded mattresses, wooden frame components, and all springs are warranted to be free of defects in materials and workmanship for FIVE years from the date of sale.
*Only Lane branded mattresses are covered under this warranty.
ONE YEAR
*Foam seat cores, motors, heater units, massage units, wiring, hand wands and all other electrical components, tray tables, drop-down tables and all other miscellaneous components are warranted to be free of defects in manufacturing and workmanship for ONE year from date of sale.
ADDITIONAL WARRANTY COVERAGE FOR COMFORT “LIFT” RECLINING CHAIR ONLY
*All ELECTRICAL parts, cables, motors, hand wands and sensor strips are warranted to be free of defect in materials and workmanship for ONE year from the date of sale.
*All MECHANICAL parts are warranted to be free of defect in materials and workmanship for THREE years from the date of sale.
FABRIC/LEATHER
*Lane Home Furnishings warrants all their upholstery FABRICS/LEATHERS against defective materials and workmanship for ONE year from date of purchase. This warranty covers seam failure, fabric separation, and nap loss.
*Excluded from warranty are cover pilling, fading, stretching and dye lots. Natural markings such as scars, brands, grain variations, wrinkles, etc., will be considered normal characteristics and not construed as defects. Nature’s trademarks leave no two cow hides the same, so color variations could occur.
*Where there is evidence of excessive soiling, improper cleaning, abuse, or where the fabric or leather has had some form of chemical applied, the Fabric/Leather Warranty will not apply.
SERVICE
*Lane Home Furnishings will honor reasonable and customary labor charges for a period of One Year from the original date of sale for the purpose of repair or replacing warranty parts. Warranty service should be performed by a Lane Home Furnishings dealer or Lane Home Furnishings Certified Service Agent.
*The product serial number found under the ottoman or on the legal requirements label attached to the seat cushion is necessary for fulfillment of warranty. A valid Proof of Purchase must be provided before a warranty claim, service, or parts request can be honored. A Proof of Purchase is defined as a copy of your sales receipt.
Lane Furniture ComfortKing Warranty
Limited Warranty
*All Lane products are manufactured with attention to detail and craftsmanship to add comfort to your life. With the purchase of the “Comfort King” recliner, you receive an enhanced warranty more extensive than any other in the industry. The added security of this warranty provides peace of mind to make you even more comfortable with your decision to purchase your “Comfort King” recliner.
Extended Warranty
*With the exception of the cover and labor, all components of your “Comfort King” are warranted to be free of defects in materials and workmanship for 5 years from the original date of purchase. This extended warranty includes materials but does not include labor.
One Year Cover Warranty
*Lane warrants all of their upholstery fabrics and leather against defective materials and workmanship for one year from date of purchase. This warranty covers seam failure, fabric separation, and nap loss.
*However, this warranty excludes piling, fading, stretching, and dye lots. Natural markings on leather, such as scars, brands, grain variations, wrinkles, etc., are normal characteristics and are not construed as defects. Nature’s trademarks leave no two cowhides the same. Color and other variations could occur.
*Where evidence of excessive soiling, improper cleaning, abuse, or where the fabric or leather has had some form of chemical applied, the Fabric/Leather Warranty will not apply.
Limited “Lifetime” Mechanism Warranty
Lane warrants the black metal parts of the reclining mechanism to be free of defects for as long as you, the original consumer, own the furniture. All warranty service should be performed by a Lane Certified Service Representative or authorized Lane Home Furnishings dealer.
Claims for Service
Lane Home Furnishings will honor reasonable and customary labor charges for a period of One Year from the original date of sale for the purpose of repair or replacing warranty parts. Warranty service should be performed by a Lane Home Furnishings dealer or Lane Home Furnishings Certified Service Agent. The product serial number found under the ottoman or on the legal requirements label attached to the seat cushion is necessary for fulfillment of warranty. A valid Proof of Purchase must be provided before a warranty claim, service, or parts request can be honored. A Proof of Purchase is defined as a copy of your sales receipt.
Lane Furniture First Class Seating Warranty
Limited Warranty
*All Lane products are manufactured with attention to detail and craftsmanship to add comfort to your life. With the purchase of a “First Class Seating” recliner, you receive an enhanced warranty more extensive than any other in the industry. The added security of this warranty provides peace of mind to make you even more comfortable with your decision to purchase your “First Class Seating” recliner.
Extended Warranty
*With the exception of the cover, all components of your “First Class Seating” are warranted to be free of defects in materials and workmanship for 5 years from the original date of purchase. This extended warranty includes both materials and labor.
One Year Cover Warranty
*Lane warrants all of their upholstery fabrics and leather against defective materials and workmanship for one year from date of purchase. This warranty covers seam failure, fabric separation, and nap loss.
*However, this warranty excludes piling, fading, stretching, and dye lots. Natural markings on leather, such as scars, brands, grain variations, wrinkles, etc., are normal characteristics and are not construed as defects. Nature’s trademarks leave no two cowhides the same. Color and other variations could occur.
*Where evidence of excessive soiling, improper cleaning, abuse, or where the fabric or leather has had some form of chemical applied, the Fabric/Leather Warranty will not apply.
Limited “Lifetime” Mechanism Warranty
*Lane warrants the black metal parts of the reclining mechanism to be free of defects for as long as you, the original consumer, own the furniture. All warranty service should be performed by a Lane Certified Service Representative or authorized Lane Home Furnishings dealer.
Claims for Service
*Please make sure any claim for service is accompanied by the necessary information to satisfy warranty requirements. We reserve the right to require defective parts be returned to the factory upon request. The product serial number found under the ottoman or on the legal requirements label attached to the seat cushion is necessary for fulfillment of warranty. A valid Proof of Purchase must be provided before a warranty claim, service, or parts request can be honored. A Proof of Purchase is defined as a copy of your sales receipt.
LIMITATIONS (all warranties)
*This Limited Warranty does not apply to damage after the sale, improper use or cleaning with abrasives or harsh cleaning agents, negligence, normal wear and tear, accidents including burns, cuts, scratches, tears, scuffs, watermarks, dents, nicks, fading and the result of damage from smoke, fire and/or water, indentions or pet damage, floor samples or products designated “as is” at time of purchase, placement in rental or commercial property or institutions, pick up, inspection, packing or freight charges.
*Lane will not be liable for any loss, expense, or damage other than to the furniture itself that may result from a defect in the furniture.
*Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Liability for incidental or consequential damages is excluded.
*Lane reserves the right to require defective parts be returned to the factory upon request.
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Lesro Furniture [Show]
Please note that finshes can vary between each collection. For instance, the medium oak in the Brewster series might not match the medium oak in the Lenox series.
It is our pleasure to provide you with high quality products. We stand behind the craftsmanship of our products and accordingly guarantee our work with the following warranty.
For Lesro to assist you in a timely manner, we request that you inspect the product you have ordered thoroughly for defects, damage and/or missing hardware or components immediately upon receipt. We also suggest that you retain a record of purchase, such as a sales receipt, and the accompanying shipping paperwork.
This warranty is applicable solely between Lesro and you, the original purchaser.
The warranty guarantees that the product you have purchased and all of its components are void of defects in material or craftsmanship. "Defects" are defined as any imperfection which may impair the proper use of the product.
This warranty is applicable only under conditions of normal use. The warranty does not cover defects caused by improper assembly or dis-assembly, defects occurring after purchase due to; product modification, intentional damage, accident, misuse, abuse or negligence, cosmetic damage, labor or assembly costs.
All Lesro frames and assemblies are warranted against defects in materials and workmanship for the life of the product. Fabric and vinyl covering is warranted for 2 years from date of shipment.
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Lifestyle Solutions Furniture [Show]
It is our pleasure to provide you with high quality products. We stand behind the craftsmanship of our products and accordingly guarantee our work with the following warranty. For Lifestyle Solutions to assist you in a timely manner, we request that you inspect the product you have ordered thoroughly for defects, damage and/or missing hardware or components immediately upon receipt. We also suggest that you retain a record of purchase, such as a sales receipt, and the accompanying shipping paperwork. This warranty is applicable solely between Lifestyle Solutions and you, the original purchaser.
The warranty guarantees that the product you have purchased and all of its components are void of defects in material or craftsmanship. “Defects” are defined as any imperfection which may impair the proper use of the product.
This warranty is applicable only under conditions of normal use. The warranty does not cover defects caused by improper assembly or dis-assembly, defects occurring after purchase due to; product modification, intentional damage, accident, misuse, abuse or negligence, cosmetic damage, labor or assembly costs.
If you are within the US and Canada, please download the LS Parts Replacement Form and submit completed forms to your Lifestyle Solutions Inc sales representative. Once received, your claim will be dealt with promptly. If the link above does not work, please send an email to info@lifestylesolutions.com
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LumiSource [Show]
It is our pleasure to provide you with high quality products. We stand behind the craftsmanship of our products and accordingly guarantee our work with the following warranty. For Lumisource to assist you in a timely manner, we request that you inspect the product you have ordered thoroughly for defects, damage and/or missing hardware or components immediately upon receipt. We also suggest that you retain a record of purchase, such as a sales receipt, and the accompanying shipping paperwork. This warranty is applicable solely between Lumisource and you, the original purchaser.
The warranty guarantees that the product you have purchased and all of its components are void of defects in material or craftsmanship. “Defects” are defined as any imperfection which may impair the proper use of the product.
This warranty is applicable only under conditions of normal use. The warranty does not cover defects caused by improper assembly or dis-assembly, defects occurring after purchase due to; product modification, intentional damage, accident, misuse, abuse or negligence, cosmetic damage, labor or assembly costs. Lumisource provides a ninety day warranty on all damaged goods. Consumer pays shipping costs and must be returned in original packaging and re-sellable condition within ninety days.
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Mac Motion Recliners [Show]
Mac Motion Chairs (MAC) warranties 1 year for all normal use on parts and 1 year for all metal parts of the product to the original purchaser and will repair and/or replace part which fails due to the manufacturing defects and/or workmanship from date of original purchase. This warranty is limited only to repair and/or replacement at manufacturers option when product is used under normal conditions. This warranty is in effect from the date of purchase by the original purchaser and does not apply to damage caused by fire, accident, negligence, misuse, improper cleaning or other circumstances not directly attributable to manufacturing defects. Dated proof of purchase is required. Limitations:
- Upholstery fabric on chairs is warranted for one year from date of purchase.
- Damage caused by the carrier in-transit is handled under separate terms.
Exclusions:This warranty does not apply and no other warranty applies to:
- Normal wear and tear, which are to be expected over the course of ownership.
- Modifications or attachments to the product that are not approved by MAC.
- Products that were not installed, used or maintained in accordance with product instructions and warnings.
- Products used for rental purposes.
Seating Usage:Normal commercial use for seating is identified as the equivalent of a single shift, forty hour work week. To the extent that a seating product is used in a manner exceeding this, the applicable warranty period will be reduced in a pro-rata manner. A word about color variations, fabrics and finishes:MAC does not warrant the color-fastness or matching of colors, grains or textures of covering materials. To the extent allowed by law, MAC makes no other warranty, either express or implied, including any warranty of merchantability or fitness for a particular purpose. Mac Motion Chairs will not be liable for any consequential or incidental damages. To obtain service under this warranty:By following the procedures outlined below, you can be assured of the best level of service. Please note: Consent of MAC must be obtained before any warranty work is performed. To obtain consent, please take the following steps:
- Contact the iFurn Stores Customer Service department at (877) 683-9393 (Toll-Free), or by emailing CustomerSupport@iFurn.com within 30 days of discovery of the defect. Be prepared to affirm that you are the original purchaser of the product and to provide the item number(s) from the product in question. You will need to provide at least two (2) pictures showing the defect.
- The iFurn Stores Customer Service department will gather all pertinent information regarding the claim and contact a Mac Motion Chairs customer service representative. MAC will review the claim and inspect the pictures. (Please allow a reasonable amount of time for inspection and review.)
If MAC affirms that the product in question is eligible under the conditions of the warranty as stated above, the customer service representative or another representative of the company will determine whether to provide replacement parts, authorize repairs or replace the product. Freight Charges:MAC will pay freight charges on replacement parts if approved. Freight charges for the return or replacement of a complete chair is the responsibility of the customer.
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Martin Furniture [Show]
All Martin Home Furnishings products carry a ten year limited warranty to be free of manufacturing defects in workmanship.
All Martin Home Furnishings products carry a ten year limited warranty to be free of manufacturing defects in workmanship. Component parts not manufactured by Martin Home Furnishings such as electrical light fixtures, light bulbs, and electrical power centers are warranted by those respective manufacturers. Cost of transportation to our factory will be the responsibility of the customer. After the item is returned to our factory, we will repair or replace with same or similar unit, at our discretion. If defective, the product will be repaired or replaced and shipped back to the dealer at no cost. This warranty is void if Martin Home Furnishings deems said damage was caused by abuse, negligence, modification, or by accident. Please contact the company for additional information.
Limited Warranty on Chairs
Martin Home Furnishings chairs are under warranty from the date of purchase to one of the dates listed below. Defects in material and workmanship are included in this warranty and are as follows:
- 15 years on all non-moving metal parts
- 5 years on component parts including control mechanisms, casters, plastic parts, pneumatic cylinders and wood
- 2 years on chair cover material (fabric, vinyl) and foam against wear and deterioration. Because leather tends to scratch, scuff and develop blemishes naturally, it is not included in this warranty
To file a warranty claim, please contact our Customer Service department. Be sure to have the chair model number, proof of purchase and a description of the problem.
If you obtain return authorization from a Customer Service Representative, Martin Home Furnishings, at our discretion, will either (a) provide a replacement part or (b) repair your chair. Cost of transportation of the chair to our factory is the responsibility of the customer. When the item is returned to our factory, we will repair the chair or if it is deemed not repairable we will replace it with the same or a similar item at no cost to the customer.
This warranty is void if Martin Home Furnishings deems said damage was caused by abuse, negligence, modification or by accident.
**All warranties are limited to the original purchaser for normal residential use by persons weighing 200 lbs. or less. This warranty will not cover labor, freight or damage from misuse, abuse, negligence, accident, vandalism, rusting, acts of nature or any other event beyond the control of Martin Home Furnishings. The warranty does not cover cosmetic damage that may result from normal use. Liability for incidental or consequential damages is excluded to the extent permitted by law. The user assumes all risk of injury from use of this product. In no event will Martin Home Furnishings be liable for any incidental or consequential damages or for any loss or injury to person or PROPERTY, resulting from the manufacture, sale, and/or use of the chair, unless such exclusions are prohibited by state law.
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Mayline Furniture [Show]
Limited Warranty
- Ten years
- Electrical components
- Seating controls
- Seating pneumatic cylinders
- Wood seating components
- Five Years
- Fabric and leather seating upholstery
- Seating foam
- Seating armrests
- Chrome seating components
- Veneer finish
- Kwik-File shelving
- Kwik-File cabinets
- Kwik-File mobile systems
- Kwik-File mobile systems and components that are either moving parts or controls and guides that are in contact with moving parts
- Three Years
- 4-Post wire shelving and wire components
- Exclusions
- Normal wear and tear
- Modifications to product
- Products not installed or maintained according to Mayline's guidelines
- Products used for rental purposes
- COM fabrics are not covered
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Mia Moda [Show]
30 day limited warranty
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Nathan Direct [Show]
1 year limited warranty against manufacturerer defects, not including normal wear and tear.
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Neutral Posture Chairs [Show]
Lifetime Single Shift Warranty
Neutral Posture, Inc. (NP) warrants all Neutral Posture® Seating and Accessories to be free from defects in workmanship and materials under normal use for the product’s lifetime. Normal use is defined as wear which occurs in an office environment during the course of a normal single-shift usage workday (8 hours per day/5 days per week).
This lifetime warranty shall be for all lines and components except as noted: accessories, chair controls, arms and plastic components are warranted for ten (10) years; inflatable lumbar is covered for five (5) years; fabric is warranted for three (3) years. The fabric warranty does not include leather, Ultraleather™, NovaSuede®, UltraSuede®, Finesse® or COM and COL.
NP’s warranty obligation is limited to the replacement or repair, at NP’s option, of defective products which have been reported by the original purchaser to be defective in workmanship or material and which are found to be so by NP upon inspection. Defective products shall be returned at the discretion of the corporate office, and all returns must be authorized in advance. NP will assume no responsibility for any labor charges unless agreed to in writing by NP’s corporate office. Freight for products and parts covered under warranty will be covered for the forty-eight (48) contiguous states and the District of Columbia with the method of shipping at Neutral Posture’s discretion.
The user shall be responsible for all maintenance service, which includes: lubricating and cleaning of the product, assembly, adjustment and performing operation checks.
NP will have no warranty obligation if the product is subjected to abuse, alteration, misuse, negligence or accident or if the user fails to perform the maintenance service referred to above.
The warranty above is the only warranty applicable to these products. All other warranties expressed or limited, including but not limited to the implied warranties of merchantability and fitness for a particular purpose are disclaimed.
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New Visions by Lane [Show]
All items guaranteed upon 30 days of receipt under the following conditions: All returned products must be in original condition and packaging; otherwise, additional charges may be applied. No returns for products that have been assembled or modified.
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Office Star Products [Show]
Office Star Warranty: Space and Proline II Warranty: Space and Proline II chairs are warranted* from the date of purchase against failure due to material and workmanship as follows:
- Lifetime and component Parts Including pneumatic cylinder, control mechanism, base and casters.
- Three Years on upholstery fabric and foam against wear and deterioration
* All warranties are limited to the original purchaser for normal commercial usage defined as a standard forty hour week by persons weighing 250 lbs. or less. This Warranty does not cover labor, freight or damages caused by neglect abuse, misuse, alterations or damage caused during shipment or by fire, flood or other natural disaster. Work Smart Series Warranty: Office Star Products warrants all "Work Smart Series" chairs on all non-moving metal parts for 15 years. Swivel/tilt mechanisms, pneumatic cylinders, wood, plastic parts, base and casters for 15 years. Swivel/tilt mechanisms, pneumatic cylinders, wood, plastic parts, base and casters for five years. Upholstery fabric against wear and deterioration for three years. We cannot warrant leather against routine scratching and scuffing, as all leather is subject to minor blemishes in use. All warranties are limited to the original purchaser for normal commercial usage defined as a standard forty hour work week by persons weighing 250 lbs. or less. All manual chairs have a weight limit of 150 lbs. When usage is more than 40 hours per week, a two year warranty on all parts applies. Fabric is warranted for one year. This warranty will not cover labor, freight or damage caused by neglect, abuse, mis-use, alterations or damage caused by shipment, fire or flood. Office Star warrants all other chairs on a non moving metal parts for 5 years. Mechanisms, pneumatic cylinders, wood, plastic parts, base and casters for two years. Upholstery fabric against wear and deterioration for one year. All Warranties are limited to the original purchaser for normal residential usage by person weight 200 lbs, or less. All manual chairs plus 299, SC165, SC1656 and 5024 have a weight limit of 150 lbs, To make a warranty claim, contact Parts Department. Provide model number and description of the problem. At its option, Office Star Products will:
- Supply compatible components of current manufacture
- Repair the customer's component
The customer must prepay freight on any components returned to the factory. Return freight on components still in warranty will be paid by Office Star Products. All Work Smart chairs are built to meet or exceed ANSI BIFMA Standards Order Changes and Cancellations Due to expedited shipping schedules. Office Star Products must limit customer changes and cancellations. A restocking charge of 20% will be invoiced for any product cancelled or changed after production has begun. Production normally begins 48 to 60 hours after receipt of order. Care and Cleaning:
- Vacuum or brush fabrics at least once a week. Protect from glaring sunlight
- Use a damp cloth to clean other surface areas
- Check screws for tightness, clean and lubricated moving parts such as chair controls and caster every four months.
Innovative Seating Innovative Seating chairs are warranted* from date of purchase against failure due to material and workmanship as follows:
- 15 Years on non-moving metal parts.
- 10 Years on structural integrity of chair frame.
- 5 Years on swivel tilt mechanisms, pneumatic cylinders, casters.
- 3 Years on upholstery fabric against wear and deterioration (except leather).
*All warranties are limited to the original purchaser for normal commercial usage defined as a standard forty hour work week by persons weighing 250 lbs. or less. When usage is more than 40 hours per week, a two year warranty on all parts applies. Fabric is warranted for one year. To make a warranty claim, contact Customer Service. Provide model number and a description of the problem. At its option, Innovative Seating will:
- Supply compatible components of current manufacture.
- Repair the customer's component.
The customer must prepay freight on any components returned to the factory. Return freight on components still in warranty will be paid by Innovative Seating.
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Offices To Go [Show]
5 Year Warranty
Seating To Go Warranty
Offices To Go warrants its products to be free from defects in material and workmanship subject to the limitations below. This warranty is made by Offices to Go only to original end user customers acquiring the product directly from authorized Offices To Go dealers. The customer's sole remedy under this warranty is limited to repair or replacement at Offices To Go's option. Consent from Offices To Go must be obtained before any warranty work is performed. This warranty shall not apply to any products which must be replaced due to normal wear and tear, negligence, abuse or "accident", shipping damage or product use other than in accordance with written instructions or warnings. It will also not apply when product has been modified or altered, repaired or refurbished by someone other than Offices To Go. This warranty does not cover the cost of transportation or labor. Offices To Go can make no warranty that any of its products are suitable for any particular purpose and can make no other warranties, expressed or implied. In no event shall Offices To Go be liable in either tort or contract for any loss or direct, special, incidental, consequential or exemplary damages. This warranty is not valid if the products are used for rental purposes.
Under this warranty, claims must be made within the following periods from the original date of purchase: (a) non-moving parts are warranted for five years; (b) gas cylinders, mechanisms and other moving parts are warranted for two years; and (c) upholstery materials and foam are warranted for two years.
Warranty is based on an eight hour, single shift work day for users weighing up to 250 pounds.
NOTE: Select light duty stacking chairs; OTG11693, OTG11694, OTG11696, and OTG11697, are warranted for users weighing up to 200 pounds
Desking to Go Warranty
Offices to Go warrants its products to be free from defects in material and workmanship subject to the limitations below. This warranty is made by Offices to Go only to original end user customers acquiring the product directly from authorized Offices to Go dealers. The customer's sole remedy under this warranty is limited to repair or replacement at Offices to Go's option. Consent from Offices to Go must be obtained before any warranty work is performed. This warranty shall not apply to any products which must be replaced due to normal wear and tear, negligence, abuse or "accident", shipping damage or product use other than in accordance with written instructions or warnings. It will also not apply when product has been modified or altered, repaired or refurbished by someone other than Offices to Go. This warranty does not cover the cost of transportation or labor. Offices to Go can make no warranty that any of its products are suitable for any particular purpose and can make no other warranties, expressed or implied. In no event shall Offices to Go be liable in either tort or contract for any loss or direct, special, incidental, consequential or exemplary damages. This warranty is not valid if the products are used for rental purposes.
Under this warranty, claims must be made within the following periods from the original date of purchase: (a) non-moving parts are warranted for five years; (b) drawers, slides, leveling glides, locks and other moving parts are warranted for two years.
Warranty is based on an eight hour, single shift work day.
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OS Home and Office Furniture [Show]
All items guaranteed upon 30 days of receipt under the following conditions: All returned products must be in original condition and packaging; otherwise, additional charges may be applied. No returns for products that have been assembled or modified.
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OSP Furniture [Show]
Limited Product Warranty
OSP Furniture includes office casegoods, coordinated wood guest seating and metal files manufactured for quality and durability. These products are warranted from the original purchase date and to the original purchaser for normal commercial usage – defined as a standard forty-hour work week and by persons weighing 250 lbs. or less -- according to the below-listed schedule and limitations. Casegoods
- 10 years against failure due to materials and workmanship
- Laminate finishes are covered for a period of 5 years
- Veneer finishes are covered for a period of 3 years
- Electrical components are not covered by this warranty
Wood Guest Seating
- 5 years structural integrity of frame
- 3 years on seating wood finishes
- 3 years on upholstery fabric against wear and deterioration (except leather)
- Leather is not warranted against routine scratching and scuffing, as leather is subject to minor blemishesin use. Minor variations in color, texture and grain are a natural part of leather hides, and therefore, are not covered by this warranty.
Metal Files
- Limited lifetime warranty against failure due to materials and workmanship.
Grain, color and finishesVariation of grain and color are natural, inherent characteristics of wood, a living material. This variation is part of the beauty of real wood and anticipated in wood veneer furnishings. Therefore, OSP Furniture is not warranted to match in grain or color or texture. It is a natural phenomenon for wood grain to change in color as it ages, and wood finishes are not warranted for color-fastness.
Warranty ExclusionsThis warranty will not cover labor, freight, or damage from misuse, abuse, negligence, alteration, assembly, installation, attachments, accident, vandalism, acts of nature or any other event beyond the control of Office Star products. The warranty does not cover cosmetic damage that may result from normal use. Liability for incidental or consequential damage is excluded. The user assumes all risk of injury resulting from use of this product. This warranty applies only to products purchased through authorized OSP Furniture dealers and products sold within the United States of America and the Commonwealth of Canada. This warranty does not apply to products used for rental purposes. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
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Padma's Plantation Furniture [Show]
Padma’s Plantation warrants to the original purchaser from an authorized dealer that the furniture is free from defects in material and workmanship as noted. Warranties do not apply to purchasers of as-is or distressed products or display samples. Padma’s Plantation will, at its option and its sole discretion, repair or replace, or provide a substitute for, any part or parts found to be defective in material or workmanship by a Padma’s Plantation representative for a period of one (1) year from the date of the original purchase. Any costs for packing and shipping are not covered under this warranty. Service claims under this warranty are to be made through the retail store from which the furniture was purchased or through our customer service department. To obtain proper service under this warranty, the original purchase receipt indicating style and fabric descriptions should be kept. This warranty applies under condition of normal use, but does not apply to defects that result from negligence, misuse, abnormal use or accidents.
THESE WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PADMA’S PLANTATION WILL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES, EVEN IF IT HAS REASON TO KNOW IN ADVANCE THAT THEY ARE POSSIBLE.
FRAMES Padma’s Plantation warrants any frame against breakage due to defects in material or workmanship for one (1) year. This warranty is extended to the original purchaser only and is valid only if the item is covered in the original fabric. Products covered in the customer's own fabric (C.O.M. ) are not covered under this warranty.
CUSHIONS Padma’s Plantation offers to the original purchaser a limited one (1) year warranty on seat cushions against defects and loss of resiliency. The loss of resiliency should not, however, be confused with a slight softening and flattening of the fibers and foam that will occur as a result of normal use and aging. Cushions and filling material will begin to soften and conform to the shape of the user and these qualities should not be considered manufacturing defects.
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Pastel Furniture [Show]
Pastel provides a one (1) year limited warranty, from date of purchase by the original Pastel dealer, and covers Pastel Furniture products to be free from defects in materials and workmanship during normal in-home, non-commercial use. Pastel reserves the option of how to best repair or to replace the product. This warranty does not include furniture used for commercial purposes, furniture used for outside-of-the home applications, lack of proper care, wear and tear of upholstery or customer's own material (material sent in by customer for a custom-made product), such as fading or tears, or furniture damaged by acts of nature such as; flooding or rust. In no event shall the liability under this warranty exceed the original purchase price of the defective furniture as evidenced by the original invoice.
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Pennsylvania House Furniture [Show]
Pennsylvania House products have a 1 year warranty against manufacturer's defects.
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Powell Furniture [Show]
Powell Furniture's commitment to customer care extends beyond offering a quality product at a great value. If you should ever receive a Powell Furniture product that needs a replacement part Powell Furniture wants the opportunity to make it right. They can replace any missing or damaged part of an item to bring you complete satisfaction. All you need to do is call Toll-Free 1-800-622-4456 and the parts will be expedited to you in a timely manner.
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Prepac Furniture [Show]
Prepac Limited 5-year Warranty
PREPAC Manufacturing Ltd. provides a limited 5-year consumer warranty against product defects. If a product proves to be defective in manufacturing, material or workmanship, a similar replacement part will be provided at no charge.
This warranty applies only to PREPAC Products purchased from recognized PREPAC retailers and to the original purchaser. It is NOT transferable. The warranty period begins from the date the product was purchased. This warranty is expressly limited to the replacement of components or parts having defects in manufacturing, workmanship or materials. No assembly labor is included. Replacement of parts does not extend this warranty or begin a new warranty period.
This warranty does NOT apply to normal wear and tear or to any product that has been improperly assembled, used for purposes other than the intended use, improperly cared for or altered in any way.
The consumer has purchased a "Ready to Assemble" product which involves "Do It Yourself" assembly, including: handling, transporting, assembling and erecting the product. PREPAC shall not be liable for incidental or consequential damages which may result in conjunction with the use of its products.
This warranty is in addition to any statutory warranty legislation in the jurisdiction where the product is purchased and does not exclude or limit your legal right.
Warranty service is available by contacting PREPAC's Customer Service Department at 1-877-773-7221 (1-877-PREPAC1). PREPAC will require Proof of Purchase, including the date of purchase as well as the retailer name and order number to process the claim. To ensure proper parts ordering, please use the model numbers and parts descriptions listed on the Assembly Instructions.
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Real Flame Fireplaces [Show]
Jensen Metal Products, Inc., doing business as Real Flame®, warrants Real Flame vent-less fireplaces and accessories to be free from defects in parts and workmanship under normal use and service for a period of 90 days from the date of purchase. In the event of such defects Real Flame will, at its option, replace the defective product or refund the purchase price. The foregoing is the exclusive remedy and Real Flame disclaims all other warranties, including any implied warranty of merchantability or fitness for a particular purpose. In addition, Real Flame will not be responsible for consequential damages in excess of the purchase price of the product on which such liability is based. Electric fireplaces carry a one-year warranty on the electric firebox only.
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Safco Products [Show]
Limited Lifetime Warranty:
Safco warranty obligation:
We pledge to repair or replace, at Safco’s option, any Safco product or component that is defective in material or workmanship for as long as you, the original purchaser, own it. This warranty is subject to the provisions below.
Liability Limitations:
The following listed parts, components and supplies are covered under warranty in accordance with the below schedule following the product purchase date.
- Twelve Years - Wood seating
- Ten Years - Seating controls and Rumba Series Laminates
- Five Years - Glides, casters, and polymer-based components, stacking chairs, user adjustable work surface mechanisms, seating upholstery fabrics, foam, laminates, veneer finishes and other covering materials, drawer glides and power strips.
Warranty Subject to Exclusions:
Exclusions pertaining to this warranty are as follows but are not limited to:
- Product or product components utilized with the intent to rent or lease.
- Freight damages; Safco is not liable for any product damages sustained during shipping or handling operations. Safco provides specific policies and requirements regarding shipping and handling and reserves the right to review and address product distribution matters separately.
- Normal wear and tear.
- Product negligence; A product is not considered defective upon improper installation, or misuse of the product or its components.
- Alterations or attachments to the product that were not approved by Safco.
- All corrugated products or components.
Safco’s warranty obligation is limited to normal use upon receipt of our products. Normal commercial usage for seating is defined as the equivalent of a single shift, forty (40) hour workweek. To the extent that a seating product is used in a manner exceeding this, the applicable warranty period will be reduced in a pro-rata manner. Models warranted for multiple shifts:
- Task master® industrial series
- Soft-tough® series
- Workfit® polyurethane series
Warranty Procedures:
Please follow the warranty procedures described below to ensure aptly responsive service.
- Once a defect has been discovered, the original purchaser must contact Safco immediately (within 30 days of defect detection) with the serial number(s) from the product(s) in question.
- Upon inspection of the product(s), Safco will collect all relevant information necessary for review of the request.
- Product replacement, replacement parts, and repairs will be authorized by a customer service representative if acknowledged to be necessary under product warranty eligibility conditions.
Specific Limitations Regarding Color Variations, Fabrics and Finishes:
Natural products have varying grains and colors. Due to such natural variations occurring in materials such as wood and leather, these characteristics are not considered defects. Safco does not warrant the color-fastness or matching of colors, grains or textures of such materials. Materials supplied, selected or provided by the customer (COM) are not warranted. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED OTHER THAN THOSE CLEARLY STATED HEREIN. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. Buyer is responsible for freight to and from factory on all warranty claims. Any description of the goods sold here under, including any reference to Buyer’s specifications and any description in catalogs, circulars and other written material published by Safco, is the sole purpose of identifying such goods and shall not create an express warranty that the goods shall conform to such description. SAFCO WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES NOR FOR ANY SUM IN EXCESS OF THE PURCHASE PRICE.
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Source Outdoor Furniture [Show]
Source Outdoor offers a 3-year residential warranty covers all defects in workmanship and materials of the Source Outdoor product. The Source Outdoor warranty does not cover freeze damage within the frames. It is very important NOT to store the furniture upside down as it will allow water into the frames. At their option, Source Outdoor will repair or replace any part of the product, or the entire product if it is defective in material or workmanship. Source Outdoor has the right to replace said item with a similar item of the same or higher value if the item is no longer available. Repair or replacement will be made at no cost to you other than cost of shipping to and from the Source Outdoor warehouse. We may require inspection by a warehouse representative prior to any repairs or replacement.
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South Shore Furniture [Show]
5-YEAR LIMITED WARRANTY
1. South Shore™ Furniture provides the original buyer with a warranty covering "defects" on furniture parts and workmanship for a period of 5 years from the date of purchase.
2. The word "defect" as used in this warranty is defined as any imperfection that may impair the use of the product for which it was intended.
3. This warranty is strictly limited to the repair or replacement of defective component parts, and excludes all other direct or indirect charges and expenses up to the limit permitted by law in your state/province.
4. In the case of a discontinued part or product, we promise to reimburse the value of that part or product.
5. If a replacement part is unavailable, South Shore™ Furniture's liability to the buyer will not exceed the production cost of the part in question.
6. This warranty only applies under conditions of normal domestic use. It does not cover defects resulting from commercial use, intentional damage, negligence, abuse, product modification, accidents, exposure to the elements, or maintenance that does not comply with the guidelines on our web site.
7. This warranty is only valid on condition that South Shore™ Furniture can reserve the right to verify the basis of any request, and also to see the original buyer proof of purchase.
8. This warranty is only valid on purchases made at authorized South Shore™ Furniture retailers in Canada, the U.S., Mexico, Puerto Rico and Bermuda.
9. This warranty defines the limits of South Shore™ Furniture's liability, and entitles the original buyer to specific rights. Any warranty defined by law in your state/province is limited to a period of 5 years. If the law in your state/province prohibits this restriction, then it does not apply.
10. South Shore™ Furniture does not give reimbursements for defective furniture, but will replace it with an item of equivalent value.
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Standard Furniture [Show]
Standard Furniture products have a 1 year warranty against manufacturer's defects.
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Storkcraft Baby Furniture [Show]
Your Stork Craft product carries a warranty against all defects in workmanship and materials for one year, from the date of the original purchase. This warranty is limited to repairing or replacing any part of the product that, in Stork Craft’s opinion, is defective in materials or workmanship under normal use and service during the one-year warranty period. This warranty does not cover any damage that results from incorrect installation or assembly, normal wear and tear, abuse, negligence, improper use nor alteration to the finish, design or hardware of the product.
During the one-year warranty period, Stork Craft will repair or provide parts at no charge to you. In order to properly assess your warranty claim, Stork Craft requires you to provide the product Date of Purchase from your retail sales receipt or other appropriate proof of purchase. This warranty is valid only for the original purchaser.
In order to supply replacement parts and ensure the safety of your child, Stork Craft requires you to provide the model number, date and country of manufacture of your item so the correct parts can be provided. This warranty only applies in Canada and the Continental USA.
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Studio Designs [Show]
Studio Designs (the "Company") warrants to the Original Purchaser that this product will be free from defects in its workmanship and materials, under normal residential use and service conditions, as described herein.
"Defects" as used in this warranty, is defined as any imperfections which impair the use of the furniture or product. The Company will repair or replace, at its option, without charge to the original purchaser only, the defective products or parts for a period of Ten (10) years or Thirty (30) days on closeouts and discounted products from the date of purchase and while owned by the Original Purchaser.
Replacement parts can only be supplied if parts are available. Items out of production may be unavailable. This warranty shall be effective for the applicable time period beginning from date of purchase as shown on your original sales receipt. The Company's obligation under this warranty is limited to repairing or replacing products or parts as provided herein. This product has been designed for and is intended for residential use only. This warranty is Original Purchaser's sole remedy for product defects, and this warranty does not extend to any product, or damage to any product, caused by or attributable to abuse or misuse, products used for commercial or rental purposes, use modification of, or attachments to the product, and products or parts not used, maintained, or installed in accordance with the company's installation, maintenance and/or applicable guidelines. The warranty extended hereunder is in lieu of any and all other warranties, express or implied, including without limitation any implied warranty of merchantability or of fitness for a particular purpose. The company will not be responsible for indirect, special, incidental or consequential damages.
This warranty is limited to merchandise purchased in the United States. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which may vary from state to state. The company will advise you of the procedure to follow in making warranty claims.
Telephone Studio Designs at 866-942-0492 to explain the defect and give your name, address, and telephone number. Please be prepared with the model number of the product, date and place of purchase.
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Uwharrie Chair [Show]
It is our pleasure to provide you with high quality products. We stand behind the craftsmanship of our products and accordingly guarantee our work with the following warranty.
For Uwharrie Chair Company to assist you in a timely manner, we request that you inspect the product you have ordered thoroughly for defects, damage and/or missing hardware or components immediately upon receipt. We also suggest that you retain a record of purchase, such as a sales receipt, and the accompanying shipping paperwork.
This warranty is applicable solely between Uwharrie Chair Company and you, the original purchaser.
The warranty guarantees that the product you have purchased and all of its components are void of defects in material or craftsmanship. “Defects” are defined as any imperfection which may impair the proper use of the product.
This warranty is applicable only under conditions of normal use. The warranty does not cover defects caused by improper assembly or disassembly, defects occurring after purchase due to; product modification, intentional damage, accident, misuse, abuse or negligence, cosmetic damage, labor or assembly costs.
Most commonly a replacement piece is provided if appropriate. A photo may be required or item may need to be returned at consumer’s cost for total replacement. Shipping costs may be reimbursed. A 20% restocking fee may apply depending on item being returned.
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Vaughan-Bassett Furniture [Show]
1 year limited warranty against defects in manufacturing and materials.
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Virco [Show]
Ten Year Limited Warranty
Virco warrants that its products shall be free of all substantial defects in original material and workmanship that may become evident within ten (10) years from the date of purchase. This limited warranty does not cover apparent defects caused by abusive or abnormal use of the product, modification or alteration of the product, improper assembly or failures resulting from inadequate inspection and maintenance. Virco may repair or replace, at its option, any portion of the subject product, which proves to be defective under the terms of this limited warranty at no further cost to the buyer. THERE ARE NO IMPLIED WARRANTIES OF FITNESS OR MERCHANTABILITY, AND THERE ARE NO OTHER EXPRESS WARRANTIES BEYOND THE WARRANTIES EXPRESSED HERE. Virco shall be liable under this limited warranty only for the cost or, at its option, the repair or replacement of defective products. All incidental or consequential damages, which may arise, including, but not limited to business losses, personal property damage, and third party liabilities are hereby expressly excluded. Also expressly excluded under this warranty are glides, torsion bars, and vinyl and fabric upholstery material, except as may be offered by the product source.
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Whitney Brothers [Show]
All Whitney Brothers products are covered by a lifetime warranty. This warranty shall not apply in the event products are damaged resulting from misuse, abuse, neglect, accident, improper application, modification, or repair by persons not authorized by Whitney Bros. Co. or where the products are damaged during shipment.
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Woodard Furniture [Show]
Wrought Iron and Aluminum Limited Warranty
- 15 year limited warranty from the date of delivery of furniture
- Coverage terminates if you sell or transfer product
- During warranty period if product fails structurally or finish cracks, peels, or blisters Woodard will replace, at their option, or repair the frame to original style and color
- If strap breaks or pulls out of frame within 3 years of purchase date, Woodard will send a replacement strap(s)
- If sling breaks or pulls out of frame within one (1) year from date of delivery, Woodard will send a replacement sling(s) directly to you upon receipt of defective item(s).
- In the event that a frame color, style or fabric has been discontinued, Woodard reserves the right to substitute the defective frame, sling, or cushion in a similar style or color at Woodard's option
- Please note-because wrought iron is made from steel, small amounts of rust seepage may appear when used outdoors, mainly in the joints and crevices. This seepage is normal and is not covered under warranty. Regular maintenance such as washing the furniture, touching up nicks and scrapes, must be exercised.
- Warranty does not cover and is void of damage is a result of freight/shipping, a failure caused by unreasonable or abusive use, acts of God, improper care, freeze damage, mildew, normal wear, fading or stretching of fabrics and vinyl straps, glass breakage, glides, if the furniture is used for commercial purposes unless otherwise stated, if customer fails to provide reasonable and necessary care as outlined in the product information brochures
- This warranty is valid only in the 50 United States and Canada. This warranty is in lieu of any implied or other expressed warranties
Wicker and Table Tops Limited Warranty
- 3 year limited warranty from the date of delivery of furniture
- Coverage terminates if you sell or transfer product
- During warranty period if product fails structurally or finish cracks, peels, or blisters Woodard will replace, at their option, or repair the frame to original style and color
- In the event that a frame color, style or fabric has been discontinued, Woodard reserves the right to substitute the defective frame, sling, or cushion in a similar style or color at Woodard's option
- Warranty does not cover and is void of damage is a result of freight/shipping, a failure caused by unreasonable or abusive use, acts of God, improper care, freeze damage, mildew, normal wear, fading or stretching of fabrics and vinyl straps, glass breakage, glides, if the furniture is used for commercial purposes unless otherwise stated, if customer fails to provide reasonable and necessary care as outlined in the product information brochures
- This warranty is valid only in the 50 United States and Canada. This warranty is in lieu of any implied or other expressed warranties
Hospitality In-Stock Limited Warranty (commercial)
- 5 year limited warranty from the date of delivery of furniture
- Coverage terminates if you sell or transfer product
- During warranty period if product fails structurally or finish cracks, peels, or blisters Woodard will replace, at their option, or repair the frame to original style and color
- If strap breaks or pulls out of frame within 3 years of purchase date, Woodard will send a replacement strap(s)
- If sling breaks or pulls out of frame within one (1) year from date of delivery, Woodard will send a replacement sling(s) directly to you upon receipt of defective item(s).
- In the event that a frame color, style or fabric has been discontinued, Woodard reserves the right to substitute the defective frame, sling, or cushion in a similar style or color at Woodard's option
- Please note-because wrought iron is made from steel, small amounts of rust seepage may appear when used outdoors, mainly in the joints and crevices. This seepage is normal and is not covered under warranty. Regular maintenance such as washing the furniture, touching up nicks and scrapes, must be exercised.
- Warranty does not cover and is void of damage is a result of freight/shipping, a failure caused by unreasonable or abusive use, acts of God, improper care, freeze damage, mildew, normal wear, fading or stretching of fabrics and vinyl straps, glass breakage, glides, if customer fails to provide reasonable and necessary care as outlined in the product information brochures
- This warranty is valid only in the 50 United States and Canada. This warranty is in lieu of any implied or other expressed warranties
Umbrella Limited Warranty
- One (1) year limited warranty
- This warranty last for one year from the delivery date of the umbrella
- If within one year your umbrella fails structurally, Woodard, at their option, will repair or replace the umbrella in the original color and style
- In the even the color, style, or fabric is discontinued, Woodard reserves the right to substitute the defective item in a similar style or color option
- Warranty does not cover and is void of damage is a result of freight/shipping, a failure caused by unreasonable or abusive use, acts of God, improper care, freeze damage, mildew, normal wear, fading or stretching of fabrics and vinyl straps, glass breakage, glides, if customer fails to provide reasonable and necessary care as outlined in the product information brochures
- This warranty is valid only in the 50 United States and Canada. This warranty is in lieu of any implied or other expressed warranties
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