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The warranty guarantees that the product you have purchased and all of its components are void of defects in material or craftsmanship. “Defects” are defined as any imperfection which may impair the proper use of the product. This warranty is applicable only under conditions of normal use. The warranty does not cover defects caused by improper assembly or dis-assembly, defects occurring after purchase due to; product modification, intentional damage, accident, misuse, abuse or negligence, cosmetic damage, labor or assembly costs. If you are within the US and Canada, please download the LS Parts Replacement Form and submit completed forms to your Lifestyle Solutions Inc sales representative. Once received, your claim will be dealt with promptly. If the link above does not work, please send an email to info@lifestylesolutions.com