FAQ's
How do you make your products so affordable?
What are PREPAC's products made of?
What is a Hybrid product?
Where can I buy PREPAC products?
Where are they made?
What if I find a problem with my unit?
What if I am missing a part?
How can I reach a customer service representative?
What warranty do the products have?
Are the units easy to assemble?
What if I don't understand the instructions?
How do I adjust the shelves?
How do I clean your products?
Can I paint or varnish your units?
Are they waterproof?
Q. How do you make your products so affordable?
A. There are several ways we can pass savings in costs along to our valued customers.
- We ship all our products Flat Packed (Ready to Assemble). This means huge savings in terms of freight and warehouse costs. That's because pre-assembled products would take up a greater percentage of warehouse and trucking space.
- Doing the assembly yourself makes the product more affordable.
- You receive products delivered directly from the Factory (through our authorized website retailers), which eliminates extra handling, or
- You pick-up our products at your local authorized Prepac retailer which saves the typical home delivery charges on assembled case goods.
Additionally, all products are manufactured in a State-of-the-Art manufacturing factory. Each component of every product is carefully engineered to be produced with minimal handling, but without compromising quality, function and value. Products are manufactured in batches of thousands which results in good economies. In Europe, over 40% of all furniture is bought RTA and currently, most automated manufacturers of precision "assembled furniture" use this same RTA component method of manufacturing to ensure higher quality goods.
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Q. What are PREPAC's products made of?
A. Most of our products are made from a combination of Engineered Woods - a mixture of high quality, hard and soft wood materials which generally come from the surplus of the original lumber processing. Commonly referred to as MDF (Medium Density Fiberboard) and Composite Wood, these materials are wood fibers bonded together with a synthetic resin in a process that combines high heat and pressure to make a very stable, environmentally friendly product. The result is dense, strong panels of fiberboard and/or particleboard (composite wood) which are then laminated with durable, attractive finishes. These materials are then further manufactured into furniture components in a precision, state-of-the-art manufacturing facility. Components are inspected and packaged with high quality, European hardware that has been designed to make home assembly quick and easy.
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Q. What is a Hybrid product?
A. A Hybrid combines Solid and Engineered Woods to give you a product with the look and feel of a Solid Wood product, but with the affordability and stability usually afforded only with composite woods. Our Hybrids use traditional 5 panel Solid Oak Doors in conjunction with a cabinet manufactured from precision Engineered Wood components, giving you an easy to clean, laminated interior that will give you a lifetime of value at an exceptional cost.
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Q. Where can I buy PREPAC products?
A. www.MultiMedia-Furniture.com
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Q. Where are your products made?
A. PREPAC Manufacturing, a long-established manufacturer based in British Columbia, Canada makes this entire range of Multimedia Storage, Sonoma Furniture, Storage and Promotional units. PREPAC runs a state-of-the-art manufacturing factory in Richmond and has finished goods warehouses in Richmond, BC and Scranton, Pennsylvania. Our raw materials are sourced worldwide to allow us to achieve the best quality and value for our customers. Still, over 65% of raw materials come from the Pacific Northwest.
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Q. What if I find a problem with my unit?
A. If, for any reason, you are unhappy with your unit due to damaged, defective or missing parts, please contact your re-seller or us, immediately, as there are many ways that we can help. For example:
- We can arrange for replacement or defective or damaged parts to be shipped to you -- free of charge of course!
- In extreme cases, we can arrange for a replacement unit to be shipped to you.
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Q. What if I am missing a part?
A. This would be unusual. However, in the event you find a component of your unit to be missing when you receive it, simply contact the toll free help line on the instructions and our staff will assist you.
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Q. How can I reach a customer service representative?
A. You may either contact us by email at parts@prepacmfg.com , or you may call our toll-free customer service center at 1-877-PREPAC-1 (7:00am - 4:30pm PST).
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Q. What warranty do your products have?
A. PREPAC products are covered by a limited warranty against defects. Please refer to our warranty information.
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Q. Are the units easy to assemble?
A. Yes. Each unit comes with detailed assembly instructions and one person can assemble most of them in well under an hour. We recommend that if you have any reservations about tackling this project alone, you should get a friend or neighbor to help. In the event you find yourself struggling with any part of the assembly process, please feel comfortable in contacting our experienced customer service department. Surveys indicate approximately 50% of the assemblers are female customers and most find our assembly instructions very easy to follow. Additionally, our sales & marketing employees assemble and write our instructions to make sure we provide enough common sense directions.
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Q. What if I don't understand the instructions?
A. Should you find yourself in difficulty, simply contact the toll-free help number shown on the instructions and our staff will assist you.
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Q. How do I adjust the shelves?
A. As you know, one of the best features of most of our products is the almost limitless storage flexibility given by the fully adjustable shelves. To adjust the height of the shelves, just follow these simple instructions:
- Remove the shelf.
- Take out the metal dowel pins (pliers are helpful when adjusting shelves)
- Calculate the position that you want you shelf to be at and set the dowels in place.
- When you are satisfied that your dowels are all set to the correct heights, put the shelves back in place.
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Q. How do I clean your products?
A. We recommend that you simply wipe your units with a clean, damp cloth and then dry immediately with another clean cloth to maximize the life span and look of your unit.
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Q. Can I paint or varnish your units?
A. NO! All of these products have a laminate finish, and should not be painted or varnished.
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Q. Are they waterproof?
A. NO. If liquid is spilled and quickly wiped up, no damage will be done to your unit. However, continuous exposure to liquids or high humidity may cause damage to the board.
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