Office Star Warranty:
Space and Proline II Warranty: Space and Proline II chairs are warranted* from the date of purchase against failure due to material and workmanship as follows:
- Lifetime and component Parts Including pneumatic cylinder, control mechanism, base and casters.
- Three Years on upholstery fabric and foam against wear and deterioration
*
All warranties are limited to the original purchaser for normal commercial usage defined as a standard forty hour week by persons weighing 250 lbs. or less.
This Warranty does not cover labor, freight or damages caused by neglect abuse, misuse, alterations or damage caused during shipment or by fire, flood or other natural disaster.
Work Smart Series Warranty: Office Star Products warrants all "Work Smart Series" chairs on all non-moving metal parts for 15 years. Swivel/tilt mechanisms, pneumatic cylinders, wood, plastic parts, base and casters for 15 years. Swivel/tilt mechanisms, pneumatic cylinders, wood, plastic parts, base and casters for five years. Upholstery fabric against wear and deterioration for three years. We cannot warrant leather against routine scratching and scuffing, as all leather is subject to minor blemishes in use.
All warranties are limited to the original purchaser for normal commercial usage defined as a standard forty hour work week by persons weighing 250 lbs. or less. All manual chairs have a weight limit of 150 lbs.
When usage is more than 40 hours per week, a two year warranty on all parts applies. Fabric is warranted for one year.
This warranty will not cover labor, freight or damage caused by neglect, abuse, mis-use, alterations or damage caused by shipment, fire or flood.
Office Star warrants all other chairs on a non moving metal parts for 5 years. Mechanisms, pneumatic cylinders, wood, plastic parts, base and casters for two years. Upholstery fabric against wear and deterioration for one year. All Warranties are limited to the original purchaser for normal residential usage by person weight 200 lbs, or less. All manual chairs plus 299, SC165, SC1656 and 5024 have a weight limit of 150 lbs,
To make a warranty claim, contact Parts Department. Provide model number and description of the problem. At its option, Office Star Products will:
- Supply compatible components of current manufacture
- Repair the customer's component
The customer must prepay freight on any components returned to the factory. Return freight on components still in warranty will be paid by Office Star Products.
All Work Smart chairs are built to meet or exceed ANSI BIFMA Standards Order Changes and Cancellations Due to expedited shipping schedules. Office Star Products must limit customer changes and cancellations. A restocking charge of 20% will be invoiced for any product cancelled or changed after production has begun. Production normally begins 48 to 60 hours after receipt of order.
Care and Cleaning:
- Vacuum or brush fabrics at least once a week. Protect from glaring sunlight
- Use a damp cloth to clean other surface areas
- Check screws for tightness, clean and lubricated moving parts such as chair controls and caster every four months.
Innovative Seating Innovative Seating chairs are warranted* from date of purchase against failure due to material and workmanship as follows:
- 15 Years on non-moving metal parts.
- 10 Years on structural integrity of chair frame.
- 5 Years on swivel tilt mechanisms, pneumatic cylinders, casters.
- 3 Years on upholstery fabric against wear and deterioration (except leather).
*All warranties are limited to the original purchaser for normal commercial usage defined as a standard forty hour work week by persons weighing 250 lbs. or less. When usage is more than 40 hours per week, a two year warranty on all parts applies. Fabric is warranted for one year. To make a warranty claim, contact Customer Service. Provide model number and a description of the problem. At its option, Innovative Seating will:
- Supply compatible components of current manufacture.
- Repair the customer's component.
The customer must prepay freight on any components returned to the factory. Return freight on components still in warranty will be paid by Innovative Seating.
Government/GSA
